Online Ticketing Services

The vendor is required to provide that online ticketing service for a dynamic, hosted software solution to facilitate real-time, online ticketing for school events, performances, and activities.
- Solution Include for services:
1. Data security:    
• Must obtain and maintain service provider status or equivalent.
• Platform shall support 1.2 or higher network encryption.
• System mechanisms to detect and protect customer information, commercial misuse, and hacking
• Contractor agrees to never sell customer information to third parties
2. Customer account management:
• Allow customers to manage their ticket functionality including:
a. Username/password reset
b. Ticket transfers
c. Ticket exchange
d. Ticket reissue
e. order history
3. Marketing:
• Works with social media resources i.e., Facebook, Instagram, Youtube, and x to increase revenues.
• Ability to create and print playbills for theater performances.
4. Customer support & training:
• 24/7 customer support.
• Dedicated account manager.
• Provide opportunities for training on the platform as requested
- Key features of your solution should include:
• Secure gateway for payments made online or at the venue, verified by a certificate of compliance for data security standard
• User friendly “box office” interface
• Ability for customers to choose desired seats from a variety of seat maps
• Customizable seat maps
• Mobile purchase and delivery capability
• Multiple delivery options: mail, will-call, print-at-home, text, and mobile
• Ability to complete cash, debit/credit card, check, apple, and google pay transactions
• Sales reports including time stamp reports for gate sales
• Training for staff and administrators
• Allowance for different levels of user authorization
• Ability to provide coupon codes.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: February 20, 2025