Box Office Ticketing and System Solution

The Vendor is required to provide box office ticketing and customer relationship management (CRM) system solution with scanning devices to manage all aspects of event ticketing, customer service, and guest experience for the art center.
- Scanning devices for the purposes of:
• Event and Performance Ticketing
• Ticket Scanning
• Marketing and Communication
• Social Media Integration
• Mobile Device Integration
• Membership Development and Tracking
• Donor and Donation Tracking
• Customer Service
• Customer Relationship Management
• Data Collection and Reporting - Box office ticketing and CRM system solution for a large, multiple-venue performing arts complex considering the following preferred functionality:
• An unlimited number of venues, seasons, events, performances, patron/customer accounts, buyer types, price sections, prices, and fees.
• Venue and event setup/configuration that can be done by staff without service provider dependence.
• Selling and printing of individual or group tickets, gift cards, and passes with a colored graphical seating chart for ticket selection and navigation.
• Fully integrated scanning equipment to scan tickets, barcodes, or other codes.
• Integration to mobile devices for ticket purchasing and ticket scanning.
• A fully integrated customizable database of customer and household information such as contact information, demographics, interests and groupings, transaction history, notes.
• Tools to identify duplicates and merge accounts, which are intuitive and easy to use.
• Comprehensive payment and refund options including credit card, gift cards, cash, and purchase orders.
• Management of ticket inventory.
• Offerings of subscriptions, seasonal, or series ticket bundles with automated renewals and exchanges including fixed and a la carte packages across multiple venues.
• Comprehensive marketing support tools to capture patron/customer data at point-of-sale, advanced sorting criteria, list management, and import/export capability.
• Comprehensive and versatile email blast capabilities with seamless integration.
• Flexible integration to social media networks for increased marketing exposure.
• Comprehensive sales tracking, transaction history and complete audit trails.
• Reporting access of virtually any data in the system including event, sales, transactions, financial, patron/customer account and marketing information.
• Complete financial integrity and accuracy with accounting features including payment processing, refunds and exchanges, accounts receivable, account credits and reconciliation of all financial information.
• Comprehensive reporting through predefined and custom reporting tools that can be created on-demand or through a pre-set schedule.
• Data migration of existing customers, members, households, and events.
• Secure data collection and retention to safeguard privacy and patron information.
• Compliance with state statutes requiring fee disclosure and all-in pricing.
- Contract Period/Term: 2 years