Testing Software Platform

The vendor is required to provide that testing software platform for the canadian public, as well as certain niche audiences such as business owners, families with children, and other demographics as required.
- A reliable platform for conducting both moderated and unmoderated user testing of english and French content, and that also provides a pre-vetted pool of test participants, as well as the ability for the department to use the platform to test with participants that the department has recruited.
- Provide a user testing interface for test participants in both english and French to allow the department to test both english and French content.
- Department staff to create, save and perform remote moderated and unmoderated user tests of department web pages, applications and prototypes.
- Video and audio of the user test sessions and store the recorded test sessions for the duration of the contract.
- Department staff to view all recorded user test sessions requested by the department for the duration of the contract.
- Department staff to create and download unlimited video clips of the recorded test sessions to be included in presentations and shared with project teams and management.
- The sharing of test videos and audio transcripts with other department employees via shared links to the platform.
- A range of user testing methodologies that include, but are not limited to: moderated user testing, and unmoderated user testing.
- Test participants to access tests in a department staging environment – e.g., GitHub, alpha.ca, test.ca.
- The department to use at their convenience without having to engage the platform contractor.
- Be accessible twenty-four hours per day and seven days per week outside of regularly scheduled or urgent maintenance.
- A user-friendly dashboard where tests, test results and test statistics can be easily viewed and managed by department staff.
- Remote moderated and unmoderated user testing.
- Testing with desktop and mobile devices.
- For testing of prototypes, websites and online applications
- A minimum of five (5) post-test survey questions per test.
- Current and future releases of common internet browsers, including: google chrome, microsoft edge, safari, and Firefox
- Provide a system usability scale score (sus) after each user test.
- Department staff to create user tests in the platform and save them.
- The exporting of reports in excel or word formats.
- The exporting of video and audio recordings.
- Provide statistics on the number of tests, the types of tests, as well as the different technologies (desktop, mobile, tablet) tested by the department during the duration of the contract.
- Security requirements:
• Limit information system access to authorized users.
• Disable inactive accounts after period of time.
• Automatically audit account creation, modification, enabling, disabling, and removal actions, and notifies identified personnel.
• Enforce approved authorizations for logical access to the system using user roles and access privileges.
• Audit the execution of privileged functions.
• Prevent non-privileged users from executing privileged functions that disable, circumvent, or alter implemented security.
• Limit unsuccessful logon attempts.
- Contract Period/Term: 5 years