Faculty, Staff, and Student Mentoring Solutions

The vendor is required to provide faculty, staff, and student mentoring solutions shall include:
• Create meaningful relationships and intentional actions between 50 faculty/staff mentors and 50 faculty/staff mentees, and 300 faculty/staff mentors and 300 student mentees, including faculty/staff-to-student and staff-to-peer relationships; this will be achieved by the provision of a research-based, strategic approach designed to elicit relevant discussions, provide proactive and defined patterns of communication, and achieve stated mentoring goals.
• Provide ongoing and robust qualitative and quantitative data aligned to the stated goals including pre/post assessment, stakeholder feedback, and program outcomes.
• Provide a configurable mentoring platform that serves students and employees throughout the lifespan of their time at county college.
• Lead marketing and recruitment efforts in conjunction with institutional staff.
• Mentor training with measurable learning outcomes.
• Ability to customize matching surveys to ensure mentees are connected and introduced to relevant, identity-aligned mentors.
• Ability to customize and offer algorithmic matches in seconds.
• The college has the ability to review match criteria for relevance and effectiveness.
• Ability to send automated and customized engagement notifications (“nudges”).
• Formal and informal curriculum to help guide participants with goal setting and discussions.
• Robust and easy access online to program participants.
• Interactive tooling to display that support the growth, management, and tracking of the formal mentoring program.
• Administrative visibility into top concerns and topics during key periods in the campus experience.
• The ability to identify students/employees’ sense of belonging and academic/career self-efficacy at key points of the mentoring experience.
• Assessment capabilities including the ability to compare and contrast melt, persistence, retention, and graduation rates for mentored and non-mentored students.
• Flagging system and workflow to notify appropriate administrators of students and employees in need of immediate support.
• Safety measures in place to report inappropriate or uncomfortable interactions.
• Provide program administrators ‘test” accounts (mentor and mentee views) to assist with troubleshooting dashboard applications for their participants.
• A seamless user experience for participants (mentees & mentors) through various communication channels including an engaging student portal, email and SMS.
• Helpdesk/support services for students and staff.
• Provide a dedicated team of professionals to manage key elements of the proposal including mentor matching and analysis.
• Provide a dedicated team member who will meet with institutional stakeholders up to four times a month to provide support (i.e. meet with each mentoring program twice a month).
- Installed (on-premises) software requirements (client and server):
• Client OS: windows 11 (23h2) or above, macOS 14 (Sonoma)
• Server OS: windows server 2019 or above, oracle Linux 9.
• Hypervisor: must be supported on VMware 8.0.3 and above.
• Custom ova: must be a supported OS, upgrade and patch capable for security purposes (by vendor if necessary)
• Browsers: Microsoft’s chromium based edge; google chrome, safari
• Mass distribution capability: SCCM (MECM), Intune
• Required operator privileges: standard user rights (non-administrative)
• Anti-virus compatibility: Malwarebytes; windows defender for endpoint
• For instructional purposes: Faronics deepfreeze compatible
- SaaS requirements:
• Client OS: windows 11 (23h2) or above, macOS 14 (Sonoma)
• Browsers: Microsoft’s chromium based edge; google chrome, safari
• Anti-virus compatibility: Malwarebytes; windows defender for endpoint
• Required operator privileges: standard user rights (non-administrative)
- Information technology software capabilities:
-  Software capabilities
• Describe reporting tools and any other technologies involved.
• Describe level of customization possible and security management within the software.
• Describe provisions that allow for hierarchical levels of access to data and data aggregation (e.g. individual faculty, department chair, dean, assessment office).
- Data compliance
• Describe the system’s compliance with ferpa and other relevant privacy and security requirements.
• Describe how you protect the college’s non-public data; computer system
• Specify browsers, systems, and devices (including mac, mobile handheld devices) supported.
- Computer system
• Specify browsers, systems, and devices (including mac, mobile handheld devices) supported.
• Describe data backup, retention, and recovery approach and responsibilities; outline your process for system recovery.
• Specify who owns the data and how it will be used by you and others related to you.
• Explain options/costs involved for transferring data in the event the business relationship is terminated by either party.
- Interface with other computer systems
• Describe ability to import/export data with a variety of third-party systems including the college’s single sign-on system (SOS).
• Describe your proven ability to interface with other third-party systems, such as MS office, and describe how we can move data between multiple systems.
- Hardware/software requirements
• Hosting- describe hosting requirements.
- Contract Period/Term: 2 years
- Virtual Pre-Proposal Meeting (non-mandatory) Date: February 18, 2025
- Questions/Inquires Deadline: February 25, 2025