Unified Communications as a Service

The Vendor is required to provide unified communications as a service.
- Solution to provide the following benefits:
• Replace the existing legacy telephone system with one that:
1. Significantly improve features, functionality, and operation of the city’s voice communication platform.
2. Creates an environment where all employees can work remotely when required.
3. Provides greater ease of use to city residents engaging in municipal services.
4. Leverages latest cloud / hosted technology that’s continuously updated with new features.
5. Puts support in the hands of the service provider, freeing up city staff for projects that directly improve it service and function.
6. Substantially improves response times on service issues.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: March 11, 2025