Faculty, Staff and Student Mentoring Solutions

The vendor is required to provide that faculty, staff and student mentoring solutions and facilitation shall include, but is not limited to all work necessary to:
- Create meaningful relationships and intentional actions between 50 faculty/staff mentors and 50 faculty/staff mentees, and 300 faculty/staff mentors and 300 student mentees, including faculty/staff-to-student and staff-to-peer relationships.
- The provision of a research-based, strategic approach designed to elicit relevant discussions, provide proactive and defined patterns of communication, and achieve stated mentoring goals
- Provide ongoing and robust qualitative and quantitative data aligned to the stated goals including pre/post assessment, stakeholder feedback, and program outcomes.
- Provide a configurable mentoring platform that serves students and employees throughout the lifespan of their time at college.
- Lead marketing and recruitment efforts in conjunction with institutional staff.
- Mentor training with measurable learning outcomes.
- Ability to customize matching surveys to ensure mentees are connected and introduced to relevant, identity-aligned mentors.
- Ability to customize and offer algorithmic matches in seconds
- The college has the ability to review match criteria for relevance and effectiveness.
- Ability to send automated and customized engagement notifications (“nudges”).
- Formal and informal curriculum to help guide participants with goal setting and discussions.
- Robust and easy access online to program participants.
- Interactive tooling to display that support the growth, management, and tracking of the formal mentoring program.
- Administrative visibility into top concerns and topics during key periods in the campus experience.
- The ability to identify students/employees’ sense of belonging and academic/career self-efficacy at key points of the mentoring experience.
- Assessment capabilities including the ability to compare and contrast melt, persistence, retention, and graduation rates for mentored and non-mentored students.
- Flagging system and workflow to notify appropriate administrators of students and employees in need of immediate support.
- Safety measures in place to report inappropriate or uncomfortable interactions.
- Provide program administrators ‘test” accounts (mentor and mentee views) to assist with troubleshooting dashboard applications for their participants.
- A seamless user experience for participants through various communication channels including an engaging student portal, email and SMS.
- Helpdesk/support services for students and staff.
- Provide a dedicated team of professionals to manage key elements of the proposal including mentor matching and analysis.
- Provide a dedicated team member who will meet with institutional stakeholders up to four times a month to provide support
- installed (on-premises) software requirements (client and server):
• Client OS: windows 11 (23h2) or above, macOS 14 (sonoma)
• Server OS: windows server 2019 or above, oracle Linux 9.
• Hypervisor: must be supported on VMware 8.0.3 and above.
• Custom ova: must be a supported OS, upgrade and patch capable for security purposes
• Browsers: Microsoft’s chromium-based edge; google chrome, safari
• Mass distribution capability: scum (mecm), Intune
• Required operator privileges: standard user rights (non-administrative)
• Anti-virus compatibility: Malwarebytes; windows defender for endpoint
• For instructional purposes: faronics deepfreeze compatible - SAAS requirements:
• Client OS: windows 11 (23h2) or above, macOS 14 (sonoma)
• Browsers: Microsoft’s chromium-based edge; google chrome, safari
• Anti-virus compatibility: Malwarebytes; windows defender for endpoint
• Required operator privileges: standard user rights (non-administrative)
- Contract Period/Term: 2 years
- Non-Mandatory Virtual Pre-Proposal Meeting Date: February 18, 2025
- Questions/Inquires Deadline: February 25, 2025