Surveillance and Door Access Systems

The vendor is required to provide that surveillance and door access systems grown into one of most prominent companies, generating millions of dollars annually.
1. Avigilon hardware
• Supply of current avigilon cameras, network video recorders, network security workstations, all associated peripherals, and other Avigilon hardware to support ongoing and future business requirements.
• Supply loaner and test equipment as required.
2. Other hardware
• Supply additional hardware, cables and peripherals that will enhance or support the avigilon software and hardware solution.
3. Design, architecture, and business relationship services
• Provide expertise to design and architect, new solutions, re-engineer existing solution, troubleshoot performance issues, and supply detailed reports and metrics to support ongoing system stability and efficiency.
• Provide a qualified, avigilon trained, resources to meet, at minimum, quarterly and gather ongoing technical and business requirements.
• The objective is to ensure all authority functional and non-functional operational requirements are clearly understood in support of continual hardware, software, and integration requirements.
• Service call statistics, discuss operational service efficiency, and support short- and long-term technology/capability roadmaps.
4. Reporting
• Provide detailed monthly billing reports that cover all ongoing/project billable hours delineated by location
• Provide a qualified business relationship manager to meet monthly and review ongoing service call statistics, discuss operational service efficiency, and support short- and long-term technology/capability roadmaps.
5. Service and support
• Provide onsite service and support of avigilon cameras, avigilon software, network video recorders, network security workstations, and all associated peripherals.
• Provide remote service and support of avigilon cameras, Avigilon software, network video recorders, network security workstations, and all associated peripherals.
• Provide preventative maintenance of avigilon cameras, Avigilon software, network video recorders, network security workstations, and all associated peripherals.
• Provide RMA ownership and coordination of all partner/manufacturer process for existing and new authority procured avigilon devices.
• Equipment that may have been purchased from other avigilon partners and/or suppliers.
• Provide optional hardware, data removal, and destruction services with associated destruction certification.
• Provide optional remote monitoring and remediation services.
• Any replacement equipment shall be avigilon and shall be compatible with the existing system.
• Equipment shall include cameras, any mounting equipment if existing is not used, communications equipment, upgrades to software and computer equipment, and all other devices and/or equipment necessary to make any new installation or replacements fully operational as determined by the service level agreement.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: March 04, 2025