School Medical Administrative Activities and Random Moment Time Survey Services

The vendor is required to provide district staff on an as needed basis in processes needed to complete school medical administrative activities (SMAA) / random moment time survey (RMTS) invoices and the cost reconciliation comparison schedule (CRCS) report, as well as monitoring these documents for accuracy and completeness.
- Department approved software and consultation services for the continued and successful operation of the RMTS methodology.
- System must be able to establish data interfaces, data sources, and data recipients with internal and external sources.
- Overall system and program management activities related to the proposed system; this includes but are not limited to:
• Technical and application support.
• Training, training documentation (job aids, videos) and demonstration of all enhancements to the business owner team.
• All bugs, features, tasks, and enhancements must be signed off by business users before rollout.
• Database administration (DBA), operating system (OS), and application support services.
• Monitor and remediate all system notifications, critical and urgent security vulnerabilities within 30 days of discovery, and alerts.
• All activities related to infrastructure support, including the support and upgrade of services and related hardware and software.
• Performance tuning and stress testing to measure and evaluate current performance and provide guidance on what is needed based on service level requirements; including but not limited to:
1. Distributed stress testing
2. Transactional stress testing
3. Systemic stress testing
4. Exploratory stress testing
• Perform database refresh and sync of all environments (applications and database servers) on an as-needed basis.
- Manage and monitor daily batch jobs and process that are both received and sent from the system.
• Architectural documents
• Configuration matrices
• Application deployment notifications
• Application restoration and notification of post critical incidents
• Functional test cases
• Automated test scripts (compatible with google chrome, Microsoft edge, safari, Mozilla
Firefox browsers)
• Performance test scripts
• Test execution reports
• Monthly security scans
• Training and support
• Knowledge transfer and training for district staff
• Provide school staff, district office, and center office training and training materials (job aids, videos) on an as-needed basis.
- Scheduled firmware, patch, operating system, and database updates
• All updates require two weeks of advanced notification to district.
• System downtime is between 6:00 pm, Saturday – Sunday 12:00 pm (PST).
• System service level agreement (SLA) uptime of 99%.
• Server and application performance monitoring services.
• Customizable alerts (usage, downtime).
- Disaster recovery (DR) / business continuity of production environment
• High availability coverage
• Active/passive – warm standby
• Production replication
• Manual and automatic failover
• 30 Minutes recovery point objective (RPO)
• 2 Hours recovery time objective (RTO)
• Backups
1. Real time 30-day nightly backup of production transaction server, archive after 1 year; keep yearly backup and archive system data.
2. Ability to restore table/data from archived backup.
3. Weekly backup of production reporting server, archive after 1 year; keep yearly backup and archive system data.
- Security monitoring tools and support
• Penetration tests
1. Cyber-attack
2. Antivirus control
3. Data encryption
4. Traffic filtering
5. Intrusion detection
6. Misconfigurations
7. Data loss
8. API vulnerabilities
9. Malware
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: February 21, 2025