Parking and Administration Citation Processing Services

The vendor is required to provide parking and administrative citation processing services for citations within the city.
- These services are to be provided manually and electronically, to include processing of fines, bail, forfeiture, citation screening, department, parking permits, collection and deposit of funds, owner identification and verification, out-of-state citation processing and follow-up, and related month and annual reports and reconciliations.
- Automated citation issuance (handheld devices provided by vendor).
- Provision, operation, and maintenance of a windows-based automated citation management system delivered to existing city desktop pcs via the internet.
- Conversion of existing data, if any, to the new citation management system
- Data entry of citation, both digital and manual, and disposition data.
- Information retrieval from the department, both local and nationwide.
- Fine escalation and late fee assessment.
- The generation and mailing of late notices for unpaid tickets.
- Placement and release of department registration suspensions/holds (where applicable).
- Online inquiry and update ability.
- Provisions of a customer service call center.
- Receipt of posting of mail payments.
- Optional online cashiering and in-person cashiering, support for mobile payment solutions
(e.g., apple pay, google pay, and third-party apps like pay by phone or park mobile).
- Internet payment capability.
- Interactive voice response (IVR) system.
- Ticket book inventory and control.
- Court/review adjudication management and reporting.
- Management and statistical reporting for the issuing agencies and the court.
- Optional boot/Tw functionality, automatic flagging of repeat offenders.
- Ad hoc query and reporting.
- Complete citation processing activity audit trail.
- Follow-up collection on delinquent parking and administrative citations.
- Interfaces to other sub-systems as required by the city.
- Web-based dashboard for monitoring citation trends, revenue collection, and enforcement effectiveness.
- Notifications for citation status updates (e.g., payments received, hearing results).
- Parking permit management for the city.
- Digital imaging of all fines and parking permits.
- Ability to work with the city’s license plate readers (LPR) system, ability to match LPR reads against outstanding violations for immediate enforcement.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: March 13, 2025