Online and In Person Payment Processing System

The vendor is required to provide for a qualified merchant credit card and e-payment processing service with a successful and trustworthy company that will integrate with the city’s current and future payment processing systems.
- The city is seeking a vendor that has government and utility experience that will:
• Provide a competitively based discount for the processing of all four major credit cards, debit, and gift cards.
• Allow customers the ability to use apple pay, amazon pay, google pay, Venmo, PayPal, Walmart pay (pay for medicare or Medicaid cards that have allowances for paying utilities), and other current payment systems available to consumers.
• Ability to block credit cards by issuer.
• Provide processing of ach credits and debits.
• Integrate with the city’s current interactive voice response (IVR) banking system.
• Allow the city to authenticate the cardholder and use the card’s magnetic stripe or chip to authenticate the cardholder and to authorize and capture the transaction.
options must include tap to pay.
• Deposit payments electronically into the city’s bank accounts by merchant id and separate descriptions within 24 hours.
• Provide online access to view and export daily transactions and account reconciliation and settlement reports by major credit card and by merchant id and export reports.
• Be compatible with the city’s present payment equipment and software and supply compatible equipment as needed at no cost to the city.
• Provide monthly statements per merchant id that clearly summarize all revenue related activity including all chargeback information by date and card type.
• All processing fees must be separate from revenue deposits.
• The statement deposit activity must match the actual deposit activity in the city’s accounts.
• Provide seven (7) days per week twenty-four (24) hours per day technical support, and provide, at no cost to the city, on-site technical service as may be required in the event of operational difficulties related to the transmission of daily transactions or any equipment/software failure or malfunction.
• Customer services issues response time and resolution within twenty-four (24) hours.
• Be a company with at least five (5) years’ experience processing credit payment records transmitted for processing and settlement from major credit/debit card processing networks, and with at least five (5) public sector customers.
• Be compliant with all payment card industry (PCI) security standards as established by the payment card industry standards council and supply pdf copies of certifications.
• Easily integrate data with the city’s back-office systems; most prominently Harris in nonprice ERP, Harris advanced utility system, state systems, Retrace, Acela land management system, equitant court - works
• Single reporting system across all payment types and services.
• Department specific reporting supported through password controls to facilitate reconciliation.
detailed transaction information so city can confirm payments are accurate and applied correctly.
• Online automated clearing house (ach) returns and credit card chargeback reporting.
• Customize transaction-identifying data fields per e-commerce service to accommodate all the unique needs of each department including standard reporting and ad-hoc reporting.
• Access online payment management tools to enable the city to administer all e-payments such as voids, credits, adjustments, reporting, customer service and verifications in real-time.
• On-line status indicator of electronic payment services.
• Convenience fee and non-convenience fee support.
• Transaction integrity reducing the risk of double payment.
• Ability for city to cancel a payment.
• Once implemented, the city can select or change processors and add or remove financial institutions without any loss of time or investment in prior implementation efforts.
• Separate monthly invoice for billing of any fees.
separate merchant id for each department as needed.
• Supply card readers integrated with city software mentioned above at each department configured into the software so that payments are “live” in the cis system (advanced utility system).
• Customers must be able to use a cell phone to enter electronic online payments.
currently customers cannot use the speaker function on their cell phone while entering payment information (credit card, debit card or routing/account number).
• Ability for customer to choose a user id that is not their email address so that if the email address changes, they cannot access the account.
- Questions/Inquires Deadline: March 17, 2025