Informatica Data Management Cloud Platform

The vendor is required to provide informatica’s intelligent data management cloud (IDMC) software platform (IPU per consecutive month - 230 IPU'S per month), or an equivalent product, including:
• Data integration & engineering: supports large-scale data access and integration; it utilizes elastic and server less computing technologies, ensuring that data is processed consistently and efficiently across diverse environments and systems.
• Data quality & observability: this component ensures the integrity and reliability of data across an organization; it involves automatic profiling, applying rules to assess and monitor data quality through metrics and scorecards, and enabling collaboration to enhance metadata with certifications, ratings, and reviews.
- Provide IDCM overage protection (per consecutive month) for the term of the contract, or equivalent.
- Provide a subscription for informatica’s premium success support, or equivalent.
- Provide a subscription to informatica’s master pass education (2 licenses), or equivalent.
- The first year contractor shall provide 400 tier 2 training units, or equivalent.
- IDMC is a multi-tenant solution hosted in the public cloud; public cloud options are currently: AWS, azure, GCP, and oracle; for this engagement we expect to host on azure.
- IDMC can be considered as a public cloud deployment or as a hybrid cloud deployment depending on where the client intends to host the secure agent.
- The cloud data risk level has been determined to be low and has been classified as having a moderate risk rating, meaning the potential impact is moderate if the loss of confidentiality, integrity, or availability could be expected to have a serious adverse effect on organizational operations, organizational assets, or individuals.
- Physical access to informatica’s locations holding informatica’s systems have limited access points, which are governed by card or biometric access devices and monitored by surveillance cameras.
- The license for the IDMC shall include the support features:
• 8 case submitters;
• Web and telephone with 24/7 self-help resources;
• Assisted support 24/7 for p1;
• Unlimited assisted case management;
• Initial response time: p1= 1hr, p2 = 4hrs;
• Continued response;
• On demand escalations;
• Critical milestone support;
• Learning library; and
• Ask an expert – 2/month.
- Any facility housing informatica’s systems is designed to withstand adverse weather and other reasonably predicable natural conditions and is also supported by on-site back-up generators in the event of a power failure.
- All networking components and web and application servers are configured in a redundant configuration; informatica’s maintains a business continuity and disaster recovery program.
- Policies and procedures are in place to provide cloud services and global customer support services with minimal interruptions, including disaster recovery planning and testing capabilities, recovery site management and standard backup and recovery procedures.
- Informatica’s Program is designed to meet a recovery point objective of twenty-four (24) hours and a recovery time objective of eight (8) hours.
- Backups of processed customer data and metadata are deleted promptly upon exceeding seven days.
- Informatica’s maintains geographically separate failover data centers for cloud services with a strict backup schedule for data at those facilities.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: March 26, 2025