Pharmacy Interactive Voice Response System

The vendor is required to provide from a pharmacy interactive voice response (IVR) provider offering a product that is compatible with pharmacy software vendor, PioneerRx.
- Pharmacy IVR systems offer digital call routing and prompts with inbound and outbound calling options that streamline pharmacy workflow and improve experience for both patients and providers.
- The IVR system will be installed at two separate health-system specialty pharmacy locations owned and operated by cancer institute corporation to be used by patients, providers, and employees of pharmacy.
- The desired IVR system solution will allow for the IVR system to handle significant call volume for specialty pharmacy staff.
- The system should offer automation for routine tasks such as prescription refills, confirming pharmacy hours of operation, and prescription status.
- The IVR solution’s workflow should be seamless and integrate with both pharmacy software and existing phone system.
- The IVR system would also offer a call reporting functionality that can support URAC or ACHC accreditation using pharmacy’s existing cisco phone network.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 02, 2025