Waste Collection Route and Service Management System

The vendor is required to provide a real time information system for monitoring the city’s waste, recycling, and bulk collection processes in order to further increase safety, operational efficiency, improve route and fleet methods and provide the city with insights into our collection related operations.
- A system that enables the city to more effectively service our citizens waste collection needs and analyze waste, recycle and bulk pickup operations based on the collected data to find areas of improvement.
- The technology will be used on the city’s waste collection vehicle fleet to optimize collection operations and routing, monitoring fleet and service performance, provide real-time data collection, and provide a remote management tool for staff.
- The technology will be installed (mounted) in the trucks and give drivers the ability to report and flag issues while in the field. it is preferable that the technology is an in-cab mobile device/gps-based application.
- The application must provide drivers with all the information they need to complete their routes, including all customer information, addresses, service information, as well as navigation assistance.
- The technology should communicate information from the mobile device application in real time to a web-based (cloud) portal or dashboard that can be accessed by varying levels of management and staff.
- The web-based portal should enable users to schedule routes, assign stops to routes, and optimize routes for various services.
- Provide data and insights to include but not limited to the following:
• Digitized route and customer information
• Service verification at each location
• A dashboard of all vehicles and their locations
• Turn by turn directions for drivers
• Professional services for route optimization
1. Creation of routes that maximize efficiencies based on current fleet size with the ability to internally adjust as the fleet changes
2. Creation of routes based on recycling and bulk item pickup
3. Route sequencing which includes dynamic route sequencing that could adjust routes and schedules based on equipment available and calculate completion times
• Increase operational efficiency overall
• Dynamic route assignment and dispatching
• Live and historical route status
• System canned reporting as well as the ability to export data to data lake for additional reporting capabilities
1. Ability to customize canned reports - Route management
• Pre-loaded route information is visible to vehicle operators through a moving map display and customer information display, including visual identification of special collection addresses
• The ability to schedule recurring and static routes
• Assign new services to routes electronically
• The ability to sequence stops on ad-hoc and daily routes
• Supervisor and management staff have the ability to update routes that are currently running in near real time
• The system provide navigation to service customers with unique street addresses
• On-demand route status and completion verification, including detailed listing of any portion of a route
• Web based interface for office users providing management of dispatch task and services
- Service verification
• Ability to verify service at each service location
• Ability to capture and send photos, issues and notes from in-cab device
• User interface for customer service staff with time information, including customer pickups as they occur
• Ability to search for an account, by account number, customer name, address, etc.
• The system provide the ability to add notes, comments, and photos to the address record.
• A method for ticket entry by vehicle operators for large, uncontained set outs.
- Tracking
• Ability to create a digital pre-trip and post-trip vehicle inspection form
• Ability to capture pickups per hour by type of service, drive, day
• Ability to capture idle/stationary time by truck or driver per day
• Capable of archiving and retrieving historical mapping, travel paths and activity of vehicles
• Weekly reports of tonnage data by route, by driver, by day
• Ability to track various vehicle data (speed, direction, idle time, etc.)
• Utilize geofencing, including monitoring location, establish arrival/departures, etc. within the user-defined fence
• Option of turn by turn navigation directions for waste collection, recycling and bulk items collection stops.
- A Pre-Proposal Conference Date: March 27, 2025