Project Management Services

The vendor is required to provide advisory and project management services to support the city in the implementation of a new enterprise resource planning (ERP) system.
• Guide the city through the implementation of Tyler technologies’ enterprise ERP and assist with identifying and addressing process changes necessary for a successful ERP software roll-out, including monitoring training, monitoring vendor compliance with the contract; providing guidance in conducting user acceptance testing; and authorizing system for project closeout.
• Work with Tyler technologies project manager to develop the implementation project plan.
• Work with Tyler technologies’ project manager to ensure the implementation and deployment is successfully completed; this will include reviewing the project issues log with the Tyler technologies project manager, collaboratively assign a priority to each issue, and identify the individual responsible for facilitating resolution.
• Conduct all ERP implementation-related regular and special meetings during the project, including reporting project status to the city leadership team; include developing agenda for and attending executive steering committee meetings.
• Provide updates for status reports, review status reports, and participate in status meetings with Tyler technologies.
• Manage city and Tyler technologies information on a shared project site.
• Review meeting agendas prepared by Tyler technologies and distribute those agendas to city’s meeting participants.
• Monitor and communicate any identified project risks to the Tyler technologies project manager and the executive steering committee.
• Prepare and deliver any scope change requests for Tyler technologies implementation services to Tyler’s technologies project manager.
• Prepare and submit to Tyler technologies any product enhancement requests with enough detail for Tyler technologies’ evaluation.
• Coordinate any city requests for software development.
• Help facilitate date conversion and migration
• Assist with creation of software training user accounts for all users, ensure users are following curriculums, and monitor and communicate user progress to city management.
• Coordinate software installation activities.
• Coordinate city staff training activities for all users.
• Coordinate user acceptance testing.
• Work with Tyler technologies project manager to outline go-live steps, requirements and assignments.
• Work with city staff to implement and foster formal change management initiatives associated with the project evaluate readiness of city staff to perform live process from training and change management perspective.
• Coordinate final acceptance process for each phase of implementation.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 24, 2025