Aspire Data Management System

The vendor is required to provide of adult education literacy data management system software.
- The new data system must be a commercial off-the-shelf (“COTS”) or modified off-the-shelf (“MOTS’) web-based adult education data management system (“DMS”) application.
- The system shall be able to be utilized by staff members in the state office and by local program directors, administrative assistants and instructors.
- Each program will have its own set of student records and reporting capabilities – separate and apart from the records of other programs.
- State staff must be able to review local student records, monitor the process of local data entry and generate both individual program and aggregate statewide reports.
- The system must be licensed using a yearly subscription, maintenance, and hosting model with cost increases not exceeding 4% annually.
- Provide and maintain a data dictionary for all elements in the database for the life of the contract.
- The DMS must include a comprehensive, interactive dashboard that visualizes data in a user-friendly format and can be customized to display each state's specific performance metrics.
- It should support dynamic filtering, drill-down capabilities, and real-time visualizations for key performance indicators.
- The DMS application must be accessible 24 hours a day, 7 days a week.
- The system also must capture special learning needs, including physical disability, learning disability, and accommodation information.
- The system must have the ability to track student enrollment/withdrawal into programs (class site specific).
- The system must have the ability to track student goals, student attendance, and absences.
- Provide initial training for local program users based on training curriculum and training materials.
- Training must be available via webinar and on-site, face-to-face instruction, and be performed in a mutually agreed to matter between the respondent and agency.
- The system will be required to maintain user authentication along with, at minimum, annual access control audits where accounts not reviewed will be automatically disabled.
- DMS application must capture the following types of data: student demographic information, including first name, middle name, last name, social security number, birth date, gender, primary phone, secondary phone, email address, address, ethnicity, and race.
- Provide dedicated tech-support for state-level technical staff and local program and end-user level on bugs and/or support issues.
- Provide readily available customer service through phone, email, and/or webchat.
- Customer service must be available daily from 7:00 a.m. – 9:00 p.m. EST.
- Must respond to all asynchronous requests for customer service within 24 hours.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: April 16, 2025