Event Ticketing Services

The vendor is required to provide event ticketing services for include:
• Online ticket sales: platform must support responsive functionality on mobile devices, allowing users to purchase tickets without the need for passwords or logins; purchase receipts must be emailed automatically.
• On-site ticket sales: capability for real-time, wireless ticket sales at event venues.
• Mobile optimization: the mobile site must be fully responsive and optimized for user-friendly navigation and transactions.
• Dedicated landing page: a customized landing page for online ticket sales must be provided, featuring:
o Options for promotions and discount codes.
o Ability to collect customer information, including name, mailing address, and email address.
o Secure financial transaction management, including support for Mastercard, visa, discover, American Express, debit cards, and e-checks. full compliance with payment card industry data security standards (PCI DSS) is required for all payment handling.
o Customizable confirmation/receipt emails, branded and configured by the city.
• Customer support: 24/7 online and phone support, including after-hours and weekend availability for troubleshooting, equipment issues, and performance setup.
• On-site event support: one (1) staff member must be available on-site during large-scale events, approximately two (2) to three (3) times per year. some events may span multiple days.
• Ticketing equipment: vendor must supply a minimum of four (4) complete ticketing systems— Including computers, printers, and ticket scanners—to adequately support event operations
• All equipment will remain the property and responsibility of the vendor. - Marketing capabilities:
• The city welcomes proposals that include optional marketing tools available through the vendor’s platform.
- Reporting capabilities:
• Ticket sales
• Event manifest
• Gross sales
• Sales by specified date ranges
• Ticket holder information, including name, mailing address, and email address
• Scheduled and automated report generation
• Real-time scanning activity
• Attendance figures
• E-marketing engagement
• Settlement reports.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: April 19, 2025