Government Chatbot and Communication Platform

The vendor is required to provide to procure Citibot ai-based chat solution for citizens and governments or an approved equal government chatbot and communication platform.
- This chatbot will use text messaging (SMS) and web chat technology to automate customer service and increase citizen engagement.
- Interactive web chat: an integrated web assistant on the county website that offers conversational customer service, to allow residents to submit questions, request, and access information 24/7.
- Interactive text chat: interact through a dedicated phone number without using an app, enabling residents to submit requests, questions and send direct messages 24/7.
- Text alerts: interactive text alerts in English and Spanish.
- Multilingual: capability of translating a minimum of seventy-one (71) languages.
- Implementation
• Implementation must include:
o Providing and activating a dedicated phone number
o installing product via cloud, setting up storage
o Build Q/A models
• Training for county staff is required for successful implementation and must be included in price
o Complete configuration, mapping, testing and training
• Analytics dashboard to be set up for county to use as a real-time decision-making tool.
• Analytics must store information and report information of questions and issues reported on a monthly basis.
• Post installation maintenance hosting, support, integration management and software as a service (SAAS) management.
- The bidder must install and configure chatbot and communication platform for the county’s environment.
- The bidder must maintain and support the communication platform solution during and after the implementation.
- Contract Period/Term: 2 years