Enterprise Project and Service Management Software

The Vendor is required to provide an enterprise project, portfolio, resource management, and IT service management system to assist the city.
- Functional Requirements:
• Project planning and scheduling
• Task management
• Time tracking
• Budget tracking
• Portfolio management
• Construction project management
• Risk management
- Integration and customization:
• API & web hooks support
• Workflow automation
• Role-based access control
• Reporting and dashboards
- Non-functional requirements:
• Support for growing number of users, assets, and projects.
• Fast response times under normal and peak loads.
• User authentication (SSO, MFA), data encryption.
• Compliance with standards (e.g., ITIL, GDPR, ISO 27001).
• Data residency
• Network controls
• Availability & resilience
• Mobility accessibility
- System supports the following:
• Incident management
• Problem management
• Change management
• Service request management
• Configuration management
• IT asset management
• Knowledge management
• Service level management
• Self-service portal management
• Analytics management.
- Questions/Inquires Deadline: May 23, 2025