CxEngage Call Recording System

The Vendor is required to provide of CxEngage call recording system licenses, installation and training services.
- A single, provincially managed, locally delivered, standardized approach to providing it services, such as infrastructure, ongoing software maintenance, licensing and purchasing, to the state health care system.
- A variety of programs and services giving health care providers electronic access to important patient information, such as laboratory results, medical imaging reports and prescriptions, from anywhere in the province.
- State health registration process and the issuance of birth, stillbirth, marriage, death and genealogy certificates.
- CxEngage call recording systems are required by agency to support effective communication monitoring, and quality assurance.
- These systems provide reliable, secure, and scalable call recording capabilities, enabling agency to review interactions for training, dispute resolution, and audit purposes, thereby enhancing service delivery and accountability in healthcare operations.
- Questions/Inquires Deadline: May 28, 2025