Case Management Software

The vendor is required to provide case management system for enforcement by transitioning from a customer relationship management (CRM) system to a dedicated platform designed for investigative and litigation case management.
- The new system will replace the existing CRM-based approach with a platform that better aligns with investigative workflows, evidence management, and reporting needs.
- A strategic partner who can deliver a comprehensive, user-friendly, and future-ready case management solution that enhances investigative, litigation, and appeals capabilities, supports informed decision-making, and improves overall enforcement effectiveness.
1. Case data migration
• Lead and conduct data migration with minor involvement from the agency staff.
• Includes: data extraction, clean-up and transformation; data mapping and formatting; handling the data upload process; validation and testing; and providing support and training on the migration.
2. Implementation of new case management system
• Transition from the existing CRM system to a purpose-built platform designed for comprehensive investigative and litigation case management.
3. Integration with existing tools
• Integrate with existing tools (e.g., CRM) and evidence management systems to improve case evaluations, evidence handling, and data sharing.
4. Data management and reporting
• Develop tools to ensure data accuracy, integrity, and reliability, supporting automated and ad-hoc reporting capabilities for management and external stakeholders.
5. Comprehensive reporting capabilities
• Provide reporting features that enable managerial oversight, and case tracking progress.
6. Change management and training
• Implement business process re-engineering and communication plans to ensure seamless adoption and minimize resistance.
• Provide comprehensive training and support to all enforcement staff to ensure efficient use and adoption of the new system.
7. User experience enhancements
• Design an intuitive user interface that facilitates easy data entry, navigation, and case tracking while reducing manual effort.
8. Future proofing and advanced features
a. Investigation management and evidence handling
• Extract information from scanned documents, pdfs, and images.
• Integrated timeline view: chronological visualization of case events, transactions, and communications.
b. Data analytics and automated risk detection
• Cross-case link analysis: automated detection of relationships between, entities, and historical enforcement actions.
• Graph and network mapping: visual representation of connections between individuals, firms, and illicit activities.
c. Regulatory compliance and legal integration:
• Sanctions and watchlist screening: integration with global watchlists
• Legal case preparation tools: automated generation of subpoenas, legal notices, and case summaries, etc.
d. Collaboration and communication:
• Secure internal and external collaboration: controlled case access for investigators, prosecutors, and external partners.
• Email and chat integration: seamless integration with internal messaging platforms for case discussions.
• Automated reporting and briefing books: one-click generation of enforcement reports, case summaries, and prosecution packets.
e. Digital case filing and court integration
• E-filing capabilities: direct integration with courts and regulatory bodies for electronic case submissions.
• Digital signatures and approvals: secure sign-off for case actions, settlements, and compliance approvals.
f. Mobile and cloud accessibility
• Offline mode: enable work on cases even without an internet connection and sync updates later.
g. Quantum-ready cryptography and data protection
• Post-quantum encryption protocols: future-proof sensitive data against emerging quantum computing threats.
h. Cloud-native scalability
• Provide elastic infrastructure that scales as enforcement demands grow.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: June 06, 2025