E Permit System

The Vendor is required to provide for an e-permit operating system for regional inspection services.
- Requires a modern, online permitting system that allows residents, businesses, and developers to apply for permits, upload documents, and track application status updates easily.
- The system must support municipal staff in processing applications, tracking complaints, scheduling inspections, generating reports, integrating with GIS data, and ensuring compliance with authorities.
- Core Features
1. Online Application Portal: Residents and businesses can apply for permits and submit complaints online.
2. Application Status Tracking: Real-time status updates for applicants, with automated email/SMS notifications.
3. Permit Management:
• Permit number generation for each application.
• Permit status tracking (opened/closed dates).
• Work description and occupancy details entry.
• Project cost tracking for budgeting and tax reporting.
• Automatic permit fee calculation based on municipal fee schedules.
• Integration with authorities to send permit details to authorities.
4. File Management:
• Ability to upload and store files.
• Sorting capabilities by file number and date.
• Folder creation and renaming options.
5. Notes & Documentation:
• Area within a file to add unlimited notes with unlimited characters.
• Built-in communication system for property owners and contractors, ensuring record-keeping.
6. Inspection Management:
• Inspection section to track project stages.
• Inspection checklist for standard procedures.
• Mobile-friendly interface for field inspections.
• Paperless capability for inspections and approvals.
7. Process & Form Management:
• Ability to manually add/remove processes.
• Ability for municipal staff to make changes to documents, forms, and information without supplier assistance.
8. Reporting:
• Custom reports based on specific dates and file numbers.
• Monthly and yearly reports on housing statistics, including units, demolitions, and other permits.
• Town of Amherst branding on all reports.
9. GIS Integration:
• Ability to integrate GIS data for property and land use tracking.
• Manual or automatic updates of GIS data.
• PID, AAN, or mapping integration for accurate property identification. - Technical Requirements
• Cloud-based or on-premises solution with secure data storage.
• Hosted in state (preferred, not mandatory).
• Developed by a state company is preferred.
• Integration with existing municipal systems (GIS, financial systems, authorities).
• User role management with distinct access for applicants, staff, and admins
• Compliance with IT security policies.
• Mobile-friendly and accessible for all users.