Tolling Back Office System

The Vendor is required to provide a new tolling back office system (“TBOS”) to replace the existing back office and host systems, combining the functionality to create one solution.
- Consists of furnishing all labor, equipment, tools, transportation, supplies, materials, services, and incidentals to provide a complete new TBOS.
- The Tollway is seeking a solution that provides a modern, scalable, flexible, and cost-effective TBOS that delivers:
• Implementation of a commercial off-the-shelf (COTS) enterprise platform with built in connectors for application integration.
• Capability for high-volume, real-time transaction and payment processing.
• Integration with multiple customer experience and contact center technologies that support automation of self-service.
• Agile and rapidly scalable architecture capacity for fee for service and mobility payment options,
• Modular integration with multiple service-providers to support and enhance operations such as third-party payment services, fulfillment and distribution, license plate certification, vehicle owner registration look-up, etc.
• Advanced data visualization/analytics, comprehensive transactional auditing, and predictive AI modeling/monitoring tools.
• Support for machine learning and continuous improvement of applications and predictive approaches to system maintenance.
• Innovative customer-centric, value-added, and revenue enhancing program offerings; and
• Integration with next generation toll collection devices and/or apps including mobile/location aware products, Road Usage Charging (RUC), V2X payment and logistics services, etc.