Ticket Management Services

The vendor is required to provide one call ticket management and screening services, to include positive response that meet state statute 556 compliance requirements.
• Receipt of one call tickets on behalf of county utilities department. 
• Review of the tickets by experienced screening personnel and other methods, to determine if there is a conflict with county utilities infrastructure (screening). 
• Clearing of no-conflict tickets; notification to sunshine state one call of state and excavators on behalf of county utilities department. 
• Posting of locate tickets that require physical locate to a secure server. provision for method to indication of status by locators. 
• Positive response to sunshine state one call of state for located tickets. 
• Daily audit report posted to server. 
• Separation of second notice tickets at a separate site. 
• Posting of second notice tickets at a separate site. 
• Performance management tools. must have access detailed reports upon county request, such as ticket vetting breakdown and daily or monthly reports. 
• Eliminate redundant steps and trim wasted time with more direct communication and workforce collaboration. 
• Access from anywhere, on any device or OS. 
• The website shall contain a desktop, mobile site, and be compatible with most tablets 
• There is no hardware to purchase and install, with no server9s) required by county.
• The website service shall have archive to search tickets from any date and time, at minimum adhering to all data retention requirements outlined in federal, state, and local laws. 
• Website service will be able to electronically receive, respond to and resolve excavation requests in an automated fashion, automatically emails, pages, or sends a text message to users to alert them of emergency locate tickets. 
• Manage all tickets from one application. 
• Must receive, sort, store and complete tickets. 
• Must perform positive response per sunshine 811 guidelines. 
• Able to divide sections of locate requests by employees or outlined service area, and access to tickets between employee users. 
• Able to provide access to minimum of 10 multiple users at different levels of access at the same time without interference. 
• Easy to use, needs little to no training.
- Questions/Inquires Deadline: July 3, 2025