Countywide Next Generation 911 Host and Remote System

The Vendor is required to provide the system must accept next generation IP traffic across the state esinet network using Nena i3 standard sip signaling with no additional hardware or software required. 
- The system must natively support processing ng9-1-1 calls including voice, text-to-911 (RTT or SMS), and be designed to accommodate future multimedia calls (e.g., video, data) delivered via the esinet according to Nena i3 standards.
- The system shall comply with all current Nena protocols and standards.
- The system shall provide the capability to connect to a single standard Nena i3 NGCS connection to the esinet per local host site to support ng9-1-1, i3 core functions and capabilities.
-  The system must support ng911 location information, including receiving, processing, and displaying both civic (address) and geodetic (e.g., latitude/longitude) location formats, including associated uncertainty/confidence data, as delivered via the esinet (e.g., PIDF-lo).
-  All vital system modules shall be protected to ensure there is no single point of failure.
- Under no circumstance shall a failure in any vital system module disable more than 50% of the intelligent workstations and/or IP phones at any site.
- The system shall operate in such a fashion so that a failure of any vital system modules will result in an automated switchover to the redundant module.
- Please state the general expansion capability of the system describing the overall system capacities with the hardware proposed. -  All equipment at the primary and any backup host sites shall be rack mounted in existing customer racks or vendor provided mount racks.
- All equipment located at remote PSAP(s) or facilities shall be rack mounted in existing customer racks or vendor provided mount racks as required.
- All equipment must be commercially available in off-the-shelf configurations; please describe all exceptions.
- Appropriate cabling, connectors and all hardware necessary for the installation and maintenance of the equipment shall be provided.
- All equipment at the remote site shall be installed with a maximum of 30 minutes of battery backup to allow time for the customer-provided site ups to provide longer-term backup power.
- The two host locations each have a centralized ups system.
- Vendor shall monitor and log the status of the proposed ups(s).
-  The proposed ups shall provide alarms on error/trouble conditions.
- The primary interface for emergency call delivery shall be sip via the esinet, compliant with Nena i3 standards. 
- The system shall support caller id functionality with name or name and number delivery on all administrative telephone line interfaces.
- The system shall support basic sip trunk interface to local administrative phone systems.
- The system shall support sip service for administrative lines use, transfers and or abandoned callbacks as needed.
- The system shall provide a minimum of two (2) rs-232 db-9 female cad output interfaces and an Ethernet connection at each PSAP site.
- The system must support variable cad outputs (in rs-232 format) to support multiple cad systems interface types as needed.
- Redundant cad output capability must exist such that the failure of a vital component at one public safety answering points (PSAPs) /host site will not prevent cad data from being delivered to all other sites.
- The system must support querying location information servers (LIS) and receiving location data in standard formats (PIDF-lo), including both civic and geodetic location, along with associated uncertainty/confidence data.
- Contract Period/Term: 1 year
- Mandatory PSAP Walk-Through Date: June 30, 2025
- Questions/Inquires Deadline: July 11, 2025