Emergency Medical Dispatch Software

The Vendor is required to provide a computer-aided dispatch (CAD) integrated emergency medical dispatch (EMD) protocol software system to support its emergency communications center (ECC) with standardized, evidence-based protocols that adhere to national standards to enhance operational efficiency.
- Services include all hardware, software, and operating systems; tools, materials, and supplies; transportation; labor; supervision; installation and system integration; configuration; technical support and maintenance; training; and a comprehensive project management plan.
- This plan must include clearly defined implementation milestones for integration, testing, training, deployment, and on-site support.
- System include:
• Capable of bidirectional integration with Tyler enterprise cad v2024.1 and subsequent versions.
• Provide scripted case entry questions for gathering vital information including address, phone number, chief complaint, age, gender, consciousness, breathing, and number of victims. 
• Provide scripted triage questions for each separate chief complaint.
• Triage questions are specific to the patient’s chief complaint and that enable the call-taker to retrieve sufficient information from the caller to determine the severity of the complaint.
1. Include a mechanism by which an automatic redirect occurs during call-taking when specific conditions are met to allow for the use of the proper protocol for the caller’s specific situation (e.g., change from abdominal pain to chest pain if the caller indicates pain is in the patient’s chest).
• Provide scripted pre-arrival instructions that emphasize key actions and decision pathways.
• Allow the agency to customize the minimum information required prior to dispatch.
• Offer configurable call prioritization and unit response recommendations based on incident type and agency-defined parameters.
• Include a quality assurance/quality improvement (QA/qi) software component for call review processing that is capable of providing reports that reflect any period of time or data field requested such as incident type on a week, month, or year-to-date report query.
• Protocols must be regularly reviewed, updated, and maintained by the vendor to reflect evolving standards of care, with all updates provided to the agency through the software in a timely and seamless manner.
• Provide twenty (20) complete printed guide cards or card sets for use in the event of technological failure. 
• Printed guide cards or card sets must be updated in alignment with software protocol updates.
• Solution must comply with all applicable national and state laws, including regulations governing emergency medical dispatch and public safety communications.
• Solution must comply with any grant requirements awarded by the state police office of the statewide 9-1-1 administrator.
• Provide technical support services for all related software 24 hours a day, 7 days per week.
• Clearly describe the software update process, update frequency, and any associated costs.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: July 7, 2025