Fleet Payment Related Solutions

The vendor is required to provide for fleet payment solutions with related services to be provided to the county.
- The ability to provide an issued real (tangible) RFID fob and virtual (app based) format payment solutions.
- All cards must be supported by a web-based data management system and customer service
• Provider who offers efficient and effective fleet card services, and product solutions that will support the county's current and future electrified fleet.
• An institution that employ advanced technology in its own processes and who will help the county apply that technology to improve its business processes.
• Provider who offers superior customer service, timely implementation support and responsive problem resolution.
- To provide a novel payment solution including key fobs and apps to support payment to an external charging network including at a minimum, but not be limited to blink, AmpUp, ChargePoint, Ev Connect, Evgo, and Flo to the county.
- This solution must be payment card industry compliant (PCI) and be supported by a web-based data management system with customer service teams.
- Provide reporting on Ev charges with the ability to integrate into traditional fueling activity, providing a view of fuel usage.
- Mandatory requirements and reporting
• Provide electronic authorization, data capture and settlement services for all transactions.
• Provide customer service during normal business hours as well as a software helpline.
• Provide monitoring and a review process of failed transaction transmissions.
• Fleet card system must identify and eliminate duplicate transactions.
• Provide comprehensive reporting via an online product that will allow various users access to information reporting and transaction details that the user can customize.
• Provide protections that prevent and monitor for fraud and fraudulent activity.
• Provide technical services to implement workflows, business logic, customized reports, interfaces with fleet management software, etc.
• Fleet card system must allow for the county to setup new accounts online, inclusive of ordering and registering fobs, establishing id and password, etc. online.
• Fleet card system must allow for the county to add, edit, or remove single or multiple product codes (pc) or merchant category codes (mcc) from multiple card accounts at once.
• Fleet card system must allow for the county to see changes made to a card profile and who made those changes.
• Fleet card system must allow for the county to establish roles, access, and authority levels for all user types (i.e. managers, approvers, cardholders) within the purchasing entity.
• Fleet card system must allow for the county to order and issue replacement fobs (singular or multiple simultaneously) online.
• Fleet card system must allow for the county and cardholders to access statements online.
• Fleet card system must have the ability to roll-up billing to managing account level or bill at department and division level, as determined by the county.
• Fleet card system must have the ability to integrate within the county’s existing fleet information management system.
• Fleet card system must allow for program administrator to reset driver pin online and in real time and have the ability for the county to set and change pin for each driver and vehicle.
• Fleet card system must allow for the county to have the ability to access all usage under the umbrella account and pull reports for all transactions made.
• Fleet card system must allow for the county to simultaneously activate, deactivate, suspend, and terminate cards online.
• Fleet card system must allow for the county to update all cardholder information online, unless barred by federal regulation.
• Fleet card system must be able to route transactions through approval/workflow path as established by the county.
• Fleet card system must allow for the county and cardholder to mark transactions sent for payment.
• Fleet card system must be able to send notifications of pending approval(s) based on established approval path.
• Fleet card system must capture and display transaction data at the following minimum levels; cardholder, approving official, county department or division, contract administrator.
• Ability to provide a single flat rate for individual drivers.
• Provide support service for device or app malfunctions and swap out non-functioning devices within one business day.
- Contract Period/Term: 2 years
- Optional Pre-Submission Conference Date: July 9, 2025