Learning Management System

The vendor is required to provide learning management system (LMS) to deliver interactive, engaging, and customizable training solutions for community-based nonprofit organizations and healthcare professionals.
• Enhanced training accessibility through a user-friendly, multi-modal responsive platform 
• Providing dynamic and relevant content to support capacity building for public health, healthcare providers, and nonprofit sectors 
• Streamlining compliance and certification tracking (e.g., health insurance portability and accountability act (HIPAA) and family educational rights and privacy act (FERPA) for seamless program management 
• Fostering collaboration and knowledge-sharing through engaging, interactive features (e.g., quizzes, discussion forums, and participant progress analytics)
• Serving as a central hub for provider materials, resources, and tools shared by agency
- The LMS vendor must incorporate robust engagement features to maximize knowledge retention and program participation:
• Interactive learning tools: the selected vendor will offer a variety of learning tools that allow users to engage with training content in an interactive and effective manner. 
• These include but are not limited to, qualitative knowledge checks, interactive scenario-based activities, and opportunities to practice the skills and concepts presented in the trainings. 
• Communication features: the selected vendor must provide built-in communication features, such as sending automated reminders for upcoming trainings, completing evaluation surveys, finishing training modules, result notifications, and other relevant notifications. 
• Accessibility considerations: the selected vendors must provide a range of accessibility features— both within the platform and embedded in the trainings content—, to support the diverse needs of users. 
• Accessibility considerations should address the needs of individuals who are visually or hearing impaired, neurodivergent, and have cognitive, intellectual or developmental disabilities. 
• Participant tracking: the selected vendor must offer the following participant tracking features: below.
o Real-time monitoring: dashboard views of participant progress at the individual, cohort, and program levels. 
o Comprehensive reporting: exportable reports detailing completion rates, assessments scores, knowledge metrics, and certification status. 
o Data integration:
▪ Data extraction
▪ Shareable content object reference model (SCORM) compatibility
▪ Data validation and quality assurance
▪ Data synchronization
▪ Data access and analysis
o Special requirements: 
▪ The ability to track both required and voluntary participation and completion status 
▪ Capability to segment participants by multiple demographics
▪ Tools to compare engagement across different delivery methods (e.g., mobile, online, live, self-paced/asynchronous or live) 
▪ Longitudinal tracking to monitor user progress across recurring training programs
- Platform customization
• Demonstration and testing capabilities
• Ability to host live and pre-recorded trainings
• Automated reporting and analytics
• Branding and interface customization
- Technical accessibility and language options
• Core accessibility features
o Built-in accessibility toolkit, including:
▪ Screen reader compatibility
▪ Keyboard navigation
▪ Adjustable font sizes and styles (including open dyslexic option)
▪ High-contrast mode
▪ Closed captioning for all video content
• Language support:
o Written transcription services for audio/video content
o Support for real-time live translation, widget-based translation, or ai-driven language translation across the platform.
• Literacy accommodations:
o Plain language alternatives for complex content
o Visual learning aids and infographics
o Read-aloud functionality for text-based materials
o Literacy-level adjustment options where applicable
- Training modules and content
• Live training: hosted directly on the platform with support for tracking both (virtual and in-person sessions) 
• Asynchronous and self-paced learning: including pre-recorded modules, e-learning content, and downloadable resources)
• Hybrid training models: combining live and self-paced learning into blended learning pathways with defined milestones
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: July 2, 2025