Professional Services and Application Platform

The vendor is required to provide to modernize the LPI application, both the web application and the platform itself, from an on-premises to an off-premises solution that resides in a state data center.
• Most clients of LPI utilize the portal to purchase their insurance policies. 
• During the peak times of the purchase cycle, the system’s reliability during this time is less than adequate. 
• The inability to support a moderate level of online traffic is a big concern among the stakeholders.
• The application lacks support for modern browsers and portable devices. 
• This is frustrating for clients and impacts user adoption and growth, as they cannot access information or purchase policies when and where they want.
• Approximately 20% of LPI client calls are portal related (navigation, providing information that could be self-served). 
• These include user experience issues and related issues that can be resolved by utilizing common modern application principles in modern application design.
• The application lacks the ability to provide key metrics/KPIS/data that could give customer insights for better strategic planning, communication, and marketing engagement.
• Premium rates are released daily, settlements weekly, and are time sensitive, so missing a purchase or claim day can have financial consequences for clients.
• Reliability, stability and redundancy of the application are key to ensuring the LPI program is delivered successfully to our clients.
• Dated technology and unsupported software versions and frameworks.
• The government system audit compliance.
• An off-premises platform preferably on azure or AWS to deploy and develop LPI system as described in the application and technology architecture section.
• To design and develop the LPI system using modern architecture techniques while improving user experience and applying LPI branding as described in business architecture section.
• To partner with a vendor that has verifiable success in delivering a solution on proposed platform.
• To design and map out data from source to target data migration activities.
• Ten (10) year cost analysis to support the LPI system for agency engagement considerations.
• Provide project management and delivery.
• Provide the necessary training to staff both agency and non- agency.
• Provide operational training and transition.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: June 27 – July 18, 2025