Sanitary Sewer Inspection Data Processing Software Services

The Vendor is required to provide all inspection data will be subjected to quality assurance checks, coded according to the association standards, and securely stored for compliance, audit, sharing, transferring, and retention.
- Provide for workflows supporting sanitary sewer inspections, including data processing for the association pipeline assessment certification program (PACP™), lateral assessment certification program (LACP™), and manhole assessment certification program (MACP™) assessments, and cloud-based inspection data management.
- Clearly understand the project objectives, data compliance requirements, intellectual property protections, and the City information technology security standards, and outline their approach for fulfilling these needs.
- efficiently ingest and compile large volumes of inspection data from sanitary sewer mainline, manhole, and lateral inspections from various data sources, including data transfer from other cloud based storage services, as well as manual uploads by multiple CCTV contractors or City personnel.
- Mainline PACP – The Contractor shall review the inspection data from the mainline inspection and confirm that the data and video comply with PACP and the City’s standards. The Contractor shall code all features and defects identified during review of the inspection video.
- Manhole MACP – The Contractor shall provide a complete MACP Level 2 condition assessment based on inspection data and media provided by the City.
- Lateral LACP – The Contractor shall review the inspection data from the lateral inspection and confirm that the data and video comply with both LACP and the City’s standards. The Contractor shall code all features and defects identified during review of the inspection video.
- Handling Supplementary Data: In addition to inspection data, the Contractor may ingest and process supplementary data required to support the accurate coding, quality assurance, quality control processes, and compliance checks.
- Data Validation at Ingestion: The Contractor shall implement validation checks to identify and flag errors or discrepancies to prevent redundant processing.
- QA/QC Processing: All inspection data, whether submitted by the City’s vendors or personnel, will follow a QA/QC process as directed by the City. This includes verifying data accuracy and completeness, and ensuring the quality of visuals for any captured defects is in alignment with the City’s inspection and cleaning standards and consistent with the information outlined in work orders issued to contractors.
- Minimum Data Processing Requirement: The Contractor shall be capable of reviewing and processing a minimum of 4 million feet of CCTV inspection data annually.
- Data Storage and Access: All inspection data shall be stored on a secure, cloud based data management platform, providing structured storage and access for authorized City personnel and the City’s vendors.
- The Contractor shall support long-term data retention and the storage of large volumes of inspection d Cloud-based Platform: The platform shall be fully cloud-based, allowing access without local installations.
- Unlimited Data Storage: The platform shall support large volumes of data storage without restrictions on the size, number of files, or linear footage of inspection data uploaded.
- Data Encryption during Transfer and Storage: The platform shall ensure data security with end-to-end encryption using protocols that follow industry standards for strength and reliability (e.g., AES or equivalent).
- Automated Notification System: The platform shall feature an automated notification system to provide alerts for key events, including critical pipe conditions, submittal status updates, inspection progress, and any significant inspection-related alerts. Notifications can be configured for email, browser alerts, or both to keep users informed in real-time.
- Secure Role-Based Access Control: The platform shall provide role-based access for different permission levels. Roles shall be Admin, Editor, Uploader, or Viewer, at minimum. Each role shall have specific permissions. City’s Admin level users shall be able to add lower-level users and assign them appropriate roles, projects, inspections, or groups of inspections.
- Unlimited Viewer Access: The platform shall provide access for an unlimited number of viewers, allowing authorized personnel to review data without additional licenses.
- Browser Compatibility: The platform shall be compatible with Google Chrome and Microsoft Edge.
- Secure Login and Authentication: The platform shall support email/password login, Single Sign-On (SSO) with Google and Azure, and Multi-Factor Authentication (MFA).
- Web Representational State Transfer (REST) Services Application Programming Interface (API) Access: The platform shall offer REST API access for seamless integration with other City systems and applications.
- Scalable Infrastructure: The platform shall automatically scale to handle varying data loads and concurrent user access.
- Uptime and Performance: The platform shall have a guaranteed 99.9% uptime and provide performance monitoring to ensure responsiveness and reliability.
- Access Logs and Audit Trails: The platform shall record user actions for compliance and maintain a continuous log of all changes done by all users to inspection data.
- Data Retention According to City Guidelines: The platform shall support retention as per City and Consent Decree requirements.
- Bidirectional Data Transfer: The platform shall enable secure data transfer between the City's cloud-based storage and the Contractor's platform for seamless data synchronization.
- Contract Period/Term: 2 years
- Pre-Bid Conference Date: July 8, 2025
- Questions/Inquires Deadline: July 15, 2025