Computerized Maintenance Management System Solution

The Vendor is required to provide a computerized maintenance management system (“CMMS”) and implementation services includes software, implementation services, training, technical support to serve the agency water reclamation facility (“WRF”), wastewater conveyance system, pump stations, fleet management, inventory, and other such appropriate facilities.
- system that will maximize operational efficiency, simplify cataloging of data and inventorying of assets, support optimization of asset useful life, and provide critical data and evaluation tools for budgetary considerations.
- The system should be cloud-hosted and open architecture is required to integrate with agency Accounting Software.
- Functionality
• Service Request/Complaint Management
• Work Order Management
• Operation and Maintenance (“O&M”) Cost per Asset
• Scheduling of Work Orders and Preventative Maintenance
• Asset Inventory Management
• Parts/Materials/Chemical Inventory Management
• Verification/Validation of Asset Sizes and Materials
• Workflow Management
• Asset Inspection Reports, including
• Verification/Validation of Asset Sizes and Materials
• Asset Condition at Time of O&M or Inspection Activity
• ESRI GIS Integration and ESRI Partner Network (“EPN”)
• Integration with Accounting Program using an open Application Programming Interface (API’s). Accounting software to be determined.
• Integration with CCTV/Manhole Inspection Software
• Supports multiple individual users and has ability to expand
• Risk Management Module (if available)
• Public interface/complaint input and tracking (if available)
- ESRI Integration
• The CMMS should fully integrate with ArcGIS to allow live (real time) updates to work orders and service requests and provide a means of dashboard reporting.
• Edits to GIS on ESRI products must be a live connection across all platforms and reflect changes immediately for preconfigured triggers that enable notifications for assigned tasks to be completed.
• Proof of ESRI Partnership Network is required.
- Asset and Work Management 
• The software must utilize Windows Workflow Foundation, allowing users to build and deploy custom processes for spatial and non-spatial assets. 
• System must consume ESRI server-published services as rest end points for interactive maps and work order tracking; must be able to customize menus and modify user interface to accommodate specific users without changing application code; and must support on-premises deployment and implementation.
- A system that will effectively work with very few operational issues on a variety of platforms, including Windows based workstations, iOS devices, and other common workstations and mobile systems.
- Installation and setup of a cloud-based, user-friendly, and cohesive system with open architecture that is multifunctional, flexible, robust, and will integrate with ESRI and financial systems that will increase efficiency, support informed decisions, and support the agency asset management needs as demands and needs become more complex and costlier.
- Train staff on the asset management system by using on-site and/or combined (on-site and remote).
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 24, 2025