Learning Management System

The Vendor is required to provide a cloud-based Learning Management System (LMS) that is fully accessible based on WCAG Level 2.2 AA standards.
- The system must include the software solution, migration, and technical support.
- The LMS must offer a user-friendly mobile application and meet the needs of agency faculty and students without engaging third-party vendor services that require additional costs for migration and/or ongoing functionality.
- The Learning Management System (LMS) solution should offer an accessible, intuitive user interface designed to enhance user engagement and minimize the learning curve for administrators, instructors, and learners alike. 
- To ensure a smooth transition, the product should provide a structured onboarding plan tailored to agency specific needs, including onsite and online training sessions, documentation, and dedicated support.
- Comprehensive migration services plan to handle the secure and efficient transfer of data from our existing system, ensuring minimal disruption and continuity in our learning operations.
- Describe all levels of support that will be provided throughout the contract term.
- Provide on-going support and service, including technical support 24 hours per day, 7 days per week, and any needed system upgrades, fixes, data recovery assistance, and enhancements to the items installed.
- Describe the product maintenance and software support plan.
- Identify and explain the process through which institution is notified when new functionality is provided or other enhancements are made to the proposed solution.
- Provide institution with enhancements and updates to the proposed solution as they are made generally available.
- Discuss the responsibility and/or process for initial system setup versus ongoing administration of day-to-day operations. Vendor should include as part of the description a discussion of the administrative functions that will be performed by institution as opposed to the Vendor.
- Provide a detailed implementation plan that includes a timeline with dates of initiation and completion. Include all requirements, if any, for university resources that must be used for each step of implementation. Explicitly detail data migration plan from existing LMS platform to new LMS platform.
- Provide a detailed work plan that should include all tasks, clear deliverables, target dates for each task, and any on-site visits required to perform the services, if required.
- Provide maintenance and support agreement that must include, but not limited to, any upgrades, updates, enhancements, new releases, etc., to the product released during the term of the contract. Must detail what is contained in the maintenance/support agreement, to include descriptions of service level offerings and licensing considerations as well as what if any downtime is needed for maintenance and upgrades.
- Contract Period/Term: 4 years
- Questions/Inquires Deadline: July 14, 2025