Work Order Management System

The vendor is required to provide work order management system (WOMS) that supports asset management, work order tracking, service request management, preventative maintenance scheduling, mobile workforce integration, and GIS and map-based functionality.
- Improve operational efficiency, enhance customer satisfaction, and provide data-driven decision-making.
• Provide an off-the-shelf, but configurable, user-friendly work order management system that may eventually expand to other departments
• Support asset tracking for roads, stormwater infrastructure, etc.
• Allow the creation, assignment, and monitoring of work orders and service requests
• Integrate with GIS (Esri) to include mobile data collection
• Provide mobile access for field staff (iOS and android platforms)
• Support automated preventative maintenance scheduling
• Offer configurable reporting, dashboards, and performance analytics
• Ensure system security and data backup
• Provide training, documentation, and ongoing support
- Functional requirements
• Work order management
• Asset inventory and tracking with the ability to add assets within the system on-the-fly
• Preventive maintenance scheduling
• User-friendly mobile app for field operations
• Real-time reporting, performance metrics, and administrative dashboards
• GIS mapping integration (ESRI)
• Labor and materials cost tracking
• User permissions and role management
• Cloud hosting (software as a service)
- Additional, but not mandatory requirements include:
• Citizen request portal
• Integration with financial and ERP system.