Application Support Business Analyst Consultant Services

The Vendor is required to provide the services of an application support business analyst with advanced experience in business analysis, process design, and solution delivery within enterprise technology environments.
- The consultant will be responsible for gathering and documenting business and solution requirements, defining and analyzing business processes, coordinating data migration and integration efforts, developing test plans and quality assurance strategies, and supporting reporting and business intelligence initiatives for the home platform and related digital services.
- Application support business analyst include:
• Elicit, document, and analyze business, stakeholder, and solution requirements from internal and external stakeholders for enhancements and support of housing’s dynamics 365 home system and related digital services.
• Translate business needs into clear, actionable requirements, including process models, business rules, data flows, and system specifications.
• Develop quality assurance strategies, including test plans, test cases, and acceptance criteria, to ensure solutions meet business requirements and function effectively.
• Define technical project plans in collaboration with development teams, coordinating delivery timelines, resource allocation, and risk assessments. 
• Support data migration and integration efforts, including documentation of mapping, validation processes, and reconciliation procedures between housing systems and the government enterprise resource planning (ERP) financial system.
• Maintain and enhance business architecture documentation to reflect evolving processes, systems, and organizational structures.
• Design operational business processes and procedures to support ongoing application management and user support.
• Coordinate and support the development of reporting and business intelligence solutions, such as dashboards and dynamic reports, using housing’s systems and tools.
• Provide ongoing business analysis support for existing functionalities, including troubleshooting, issue analysis, documentation updates, and recommendations for continuous improvement.
- Contract Period/Term: 2 years