Oracle Third Party Support Services

The Vendor is required to provide oracle products and typically can manage most products independently by accessing oracle’s or third-party support knowledge bases.
- The Third-Party Support Consultant Must Provide The Following Services:
•    Installation and Support Upgrade. Provide installation and upgrade support as needed by the District.
•    Troubleshooting. Troubleshoot software problems, including operational workarounds where needed.
•    Interoperability Issues. Support for interoperability issues between the Oracle database software, VMware, operating systems, and other third-party software applications, and key District systems.
•    Oracle Linux Environment. Support for the Oracle Linux environment hosting the Oracle database software.
•    Best Practice Recommendations. Offer best practice recommendations and guidance.
•    Risk Mitigation. Provide proactive risk mitigation guidance and support for security vulnerabilities.
- Provide remote Oracle database support and be available 24/7/365 via telephone, internet, email, or other means of communication.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 29, 2025