Microtransit and Paratransit Scheduling And Management Software

The Vendor is required to provide microtransit and paratransit scheduling and management software for include:
- Passenger interface technology (microtransit and paratransit):
•    Native mobile app for iphone and android that is accessible for ADA compliance
•    Ability for passengers to book wheelchair accessible vehicles
•    Ability for passengers to specify number of wheelchairs that will be riding
•    A dynamic mobile fare payment option with ability to apply discounts (e.g. for seniors and disabled)
•    Ability to accept debit and credit cards and pay on vehicle option
•    Ability to save credit card information for user
•    App should allow passenger to specify if children are riding and if any children are age 8 or below per state child seat regulation
•    Ability to view service zone in the mobile and web app on customer side
•    Ability to see vehicles in real time on dispatch interface
•    App should require passengers to create accounts
•    App should provide passenger with estimated arrival and drop off times before and after booking
•    Flexible booking methods, such as a web option and call-in option
•    App should provide real time audio and visual directions and notifications for operator
•    App should allow operators to add walk up customers
•    App should notify need for payment and allow operators to accept fare payment on vehicle
•    App should have the ability to enable and disable vehicles from dispatch screen
•    Admin and dispatch software should have a display screen with a live map designed so that rides are monitored
•    App should be able to project live maps and system information on networked infotainment screens at mobility hubs
•    Admin and dispatch software should have the ability to add and cancel rides in the system
- Microtransit software:
1. Software and backend system
•    Admin and dispatch software should have the ability to manually manipulate bookings and assign passengers as needed
•    Admin and dispatch software should have the ability to increase, decrease, add or remove additional zones
•    Software should have the ability to calculate the price of the trip to the passenger upon trip request and before final trip confirmation is made
•    App should allow a passenger profile to be created that identifies special needs of the passenger in terms of fare payment, vehicle type, accessibility
•    Admin and dispatch software should have the ability to modify passenger zone
•    Admin and dispatch software should have the ability to modify service, service days, and service times
•    Software should allow discounts to be applied where the price is based on factors, such as passenger type, trip start and end, location or time of day
•    Ability to create mileage and distance-based fares
•    White label app
•    Ability to show address and name of business when booking
•    App should have the ability to provide multiple languages for customer needs
•    Staff training must be included
- Paratransit software:
1. Software and backend system
•    Passenger interface technology
•    Native mobile app for iPhone and android that is accessible for ADA compliance
•    Text to speech ability for the visually impaired
•    Ability for passengers to identify PCA from number of companions riding along
•    A mobile fare payment option
•    Ability to accept debit and credit cards and pay on vehicle option as well
•    Ability to save credit card information for user
•    Ability to view paratransit service zone(s) in the mobile Ability for passengers to book wheelchair accessible vehicles
•    web app on customer side
•    Ability to show address and name of business when booking
•    Admin and dispatch software should have the ability to enter client eligibilities, categories, disabilities, and equipment required
•    Ability to see vehicles in real time on dispatch interface
•    App should require customers to create accounts with existing client number
•    App should provide customer with estimated arrival Ability for passengers to book wheelchair accessible vehicles
•    drop off times before booking
•    Flexible booking methods, such as an ADA compliant web option and call in option
•    App should provide real time audio ability for passengers to book wheelchair accessible vehicles
•    Visual directions and notifications for operator
•    App should notify need for payment and allow operators to accept electronic fare payment on vehicle
•    App should have the ability to enable Ability for passengers to book wheelchair accessible vehicles
•    disable vehicles from both dispatch and operator screens
•    Admin ability for passengers to book wheelchair accessible vehicles
•    Dispatch software should have a display screen with live map designed so that rides are monitored
•    Admin Ability for passengers to book wheelchair accessible vehicles
•    dispatch software should have the ability to add Ability for passengers to book wheelchair accessible vehicles
•    cancel rides in the system
•    Admin Ability for passengers to book wheelchair accessible vehicles
•    Dispatch software should have the ability to manually manipulate bookings and assign passengers as needed
•    Admin Ability for passengers to book wheelchair accessible vehicles
•    Dispatch software should have the ability for agency to modify service, service days, and service times
•    Software should have the ability to view trip details
•    Software should have the ability to create partner agencies if the need arises
•    App should have the ability to provide multiple languages for customer needs
•    White label app
•    Ability to list hours of service
•    Ability to make scheduled appointments
•    Ability to book in real time
•    Admin Ability for passengers to book wheelchair accessible vehicles
•    Dispatch software should have the ability to input client eligibility information for ada purposes
•    Ability to integrate with interactive voice recognition (ivr) application for advance notification calls
•    Ability to schedule re-occurring appointments
•    Ability for system to keep a user audit log
•    Admin and dispatch software should have the ability to edit a trip without canceling the trip
•    Ability for dispatchers to view and add details to a client log
•    Ability for system to track which dispatcher created trip
•    Ability for dispatchers to locate trips in proximity
•    Ability for dispatchers to transfer block trips in event of a vehicle breakdown
•    Ability for dispatchers to anchor trips as pick up or appointment
•    Ability for dispatchers to change service window type to general or no earlier than according to anchor
•    Ability for parameters to be set into system for 30 minute window as required by ada
•    Ability to view suspension screen
•    Ability to save common destinations when scheduling
•    Ability to add different vehicle types as needed for service
•    Ability to insert operator fuel break, breakdown, or out of service
•    Ability to add equipment details as needed for ADA purposes
•    Ability to add a service animal
•    Ability to enter holiday schedules for service
•    Ability to pull mailer from client information
•    Ability for passenger to see when eligibility will expire on interface
•    Staff training must be included
- Agency data and reporting (microtransit and paratransit)
•    Total passenger counts
•    The status of completed rides
•    Vehicle miles traveled (in total, by vehicle, etc.)
•    Origin and destination information
•    Fare payment data
•    Financial reconciliation reporting by passenger and by vehicle
•    Data collection, computations, and reporting must comply with, and remain compliant with, the most recent version of the administration national transit database policy manual guidance on service data (s-10) for demand response service, including, but not limited to ntd software upgrades and technical support
•    Software must directly generate exportable data for s-10 ntd reports
•    Reporting on operator metrics (drive-time, idle-time, miles, breaks, number of passengers and no shows, etc.)
•    Metrics showing business intelligence-style data with information on number of vehicles out versus number of passengers, efficiency data, etc. 

- Contract Period/Term: 1 year
- Non-Mandatory Pre-Proposal Meeting (Zoom Meeting) Date: July 28, 2025
- Questions/Inquires Deadline: August 4, 2025