Micromobility Transportation Solution Services

The vendor is required to provide to furnish and manage a turn-key system free flow, dockless shared micro mobility device (SMD) program for the university.
- Provide a balanced turn-key system that will offer a viable transportation alternative to single occupant vehicle trips for the university’s constituents, city residents and visitors. 
- The program requires a minimum of scooters and electric pedal assist bikes.
- The system should be flexible enough to support short trips, integrated with other transportation options such as public transit, and allow users the ability to register online or using a smartphone app or physical user interface and have the ability to unlock devices without a smart phone.
- The system should provide a comprehensive back-end operation to allow the university and city to monitor scooter distribution, scooter usage, and number of scooters available for operation, number of scooters in operation and tracking of scooter maintenance at no cost to either party.
- Provide charging stations, infrastructure, or access to campus utilities for the operation of shared Micromobility devices.
- It is the responsibility of the selected vendor to supply, install, maintain, and operate any necessary charging or battery-swapping infrastructure off-campus or through self-contained, vendor-managed systems.
- All SMDs shall be consistent with current industry safety standards and bikes and scooters must comply with all applicable local, state, and federal laws and regulations covering bicycles or other applicable devices.
- All SMDs shall be durable and be designed to be kept outside three hundred sixty-five (365) days per year with minimal wear.
- All SMDs shall be identical in appearance and be of the same make and model.
- All SMDs shall have a tracking system [i.e. global positioning system (“GPS”), radiofrequency identification (“RFID”)] for the purpose of locating bicycles and theft prevention.
- SMDs must have devices to announce presence for example, bells.
- Branding:
•    Every SMD shall have a unique identifier that is visible to the user on the bicycle and scooter.
•    All SMDs must have consistent bike share branding.
•    There shall be no advertisements on the SMD.
- Reporting:
•    Current devices deployed, including numbers temporarily and permanently removed from services.
•    Summary of maintenance activities performed.
•    Reported collisions, injuries, theft, and vandalism.
•    Complaints received by category.
•    Number of responses to illegally parked devices.
•    Number of users utilizing low-income user provisions.
•    Staffing levels and adjustment.
•    Marketing and outreach.
- A twenty-four (24) hour customer service system that enables users to report problems or deficiencies.
- Provide customer service contact information on all equipment.
- Provide staffing, equipment, promotional materials, and on-site support for university- and city -sponsored events.
- Deliver to the university and city a comprehensive marketing plan, tailored to each organization’s objectives, branding and target audiences, and covering both in-person events and online campaigns for the upcoming quarter.
- Must implement in-app safety features designed to deter unsafe riding behaviors, including but not limited to impaired scooter operation.
- This includes any increases, new fees, new penalties, coupons, promotions, discounts, etc.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 6, 2025