Standard Operating Procedure Software

The Vendor is required to provide a standing offer for software that produces Standard Operating Procedures, tutorials and training material.
- The software will be used for but not limited to the ability to produce procedure documents, to develop processes and training guides, and to validate content developed for process reviews across the organization.
- The software automatically creates standard operating procedures with screen shots and text from any digital process. 
- Automatic capture, unlimited guide creation, on-screen walkthroughs, in-context guide access. 
- Ability to administer licenses, add and remove users, transfer license administration from one user to another.
•    Capture web and desktop processes, offers browser extensions specifically for google chrome and Microsoft edge, create pages
•    Edit text and steps, custom branding, customizable screenshots and annotations, version history: custom branding.
•    Sensitive data redaction: manual redaction, assisted redaction.
•    Security and privacy: secure hosting, user group management, data encryption, infrastructure hosted in country, single-sign on authentication with option for two-factor authentication, workplace level roles for license usage. 
•    Minimal data collection, no keylogging or screen tracking outside of guide generation, and audit logs.
•    Support: customer support including self-serve resources, email support, live chat (in app), and feature request and feedback channels. 
•    Support shall be available during business hours 9am – 5pm Atlantic time.
•    Sharing and Exports: Share as video, share with link, embed in other tools (such as knowledge base articles), export to PDF, export to HTML, export to Microsoft Word, slides, movies and scroll embed options, unlimited embeds.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 08, 2025