Hosted Social Service Programs Database Software

The Vendor is required to provide a turnkey cloud-hosted software solution to manage four social service programs.
- The solution must provide a centrally managed database with robust functionality for program enrollment, participant qualification tracking, program administration, and comprehensive reporting capabilities. 
- The software solution shall be available for immediate implementation.
- The software must support the following social service programs with full functionality as detailed below:
•    Housing Rehabilitation
•    Down Payment Assistance
•    Wind Hazard Mitigation
•    Emergency Repair
- Each program module must include:
•    Application intake and processing
•    Eligibility determination and documentation
•    Participant enrollment and case management
•    Document management and storage
•    Workflow automation
•    Including multiple approval levels for applications.
•    Compliance tracking and monitoring
•    Financial tracking and disbursement management
- Core System Capabilities
•    User Management: Role-based access control with customizable permission levels
•    Application Processing: Online application forms with conditional logic and validation
•    Document Management: Secure upload, storage, and retrieval of participant documents
•    Communication Tools: Automated notifications, email integration, and participant communication tracking
•    Audit Trail: Complete system activity logging for compliance purposes
•    Data Security: Encryption at rest and in transit, regular security updates
- Reporting and Analytics
•    Standard reports for each program
•    Report builder functionality
•    Data export capabilities (Excel, CSV, PDF formats)
- Integration Capabilities
•    API availability for third-party integrations
•    Compatibility with common accounting software
•    Email system integration
- System Capabilities
•    County prefers the software to be web-based and compatible with the current version of all major browsers, such as Edge, Chrome, Firefox, and Safari
•    System shall not require java, plug-ins, or extensions
•    No data shall automatically be deleted or erased
•    The solution must provide native integration with Microsoft Active Directory (AD) for user authentication and authorization.
•    The system shall support single sign-on (SSO) capabilities through LDAP, SAML 2.0, or other industry-standard protocols to authenticate users against County's existing AD infrastructure
•    System shall have the ability to export payment data in a text file format (csv, json, or xml).
•    Email integration with Microsoft Outlook
- Platform Specifications:
•    Cloud-hosted solution (SaaS model preferred)
•    99.5% minimum uptime guarantee
•    Mobile-responsive web interface
•    Compatible with the major web browsers (Chrome, Firefox, Safari, Edge)

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 4, 2025