Online Tutoring Solution

The vendor is required to provide online tutoring services, supporting both full service and blended-service models.
- The full‑service model must include:
•    Live tutoring sessions: on-demand or scheduled one-on-one sessions featuring real-time chat, optional audio and video, collaborative whiteboard tools, file sharing, and tutor feedback notes.
•    Asynchronous question support: a structured workflow for students to submit questions and receive written responses. 
•    The college prefers a 24-hour turnaround for 90% of submissions; however, vendors may propose response windows of up to 48 hours, with options to prioritize urgent submissions. 
•    Asynchronous essay review: submission-based writing support that includes structured feedback on thesis clarity, organization, grammar, and academic tone. 
•    Tutors must guide students in revision without directly editing or rewriting content. 
•    Group study support: the platform must enable group study sessions through built-in tools or integrations (e.g., zoom, teams, LMS rooms). 
•    Group sessions may be peer-led, tutor-facilitated, or faculty-guided. 
•    Queue management and session limits: tools must be available to manage student wait queues, session limits, tutor availability, and optional preferences for subject or tutor assignment. 
•    Accessibility and coverage: tutoring and writing lab services should be available for as many hours per day as possible to accommodate diverse student schedules and time zones. 
•    The college prefers 24/7 access, with reasonable accommodations for holidays.
- The blended-service model must:
•    Support college and vendor tutors within the same system
•    Enable shared reporting, scheduling, and student data visibility
- Academic support must include, but is not limited to, the following high-enrollment subject areas:
•    English: american literature, British literature, writing
•    History: american, world, African american
•    Humanities: art, philosophy, ethics
•    Mathematics: statistics, calculus, algebra
•    Sciences: physics, biology, chemistry
•    Social sciences: psychology, sociology, government, economics.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 15, 2025