Online Water Quality Monitoring System

The Vendor is required to provide for the provision, installation, and ongoing maintenance of online instrumentation for water quality data collection.
- Solution must include a Software as a Service (SaaS) platform. 
- This system will integrate with analytical data to support the effective management of drinking water quality.
- Provide all instruments, software, and services necessary to deliver a complete online monitoring solution with continuous, real-time data output.
- System must include, but is not limited to, the following capabilities:
•    Effective and accurate data collection
•    Improved response time to water quality events
•    Cloud-based storage of all data (not on County systems)
•    Easy access to data via web-based services
•    Export functionality in XLS or CSV formats
•    Use of cellular or comparable technologies for remote data transmission
•    Quick installation and deployment
•    Instrument preloaded with fully configured data collection applications
•    Ongoing hardware and software maintenance and upgrades
- Analytical Parameters (at minimum):
•    Alkalinity
•    Conductivity
•    Hardness
•    pH
•    Total Dissolved Solids (TDS)
•    Temperature
•    Nitrate
•    Arsenic
•    Free Chlorine
•    Manganese
•    Orthophosphate
•    Langelier Saturation Index
•    Fluoride
•    Dissolved Iron
•    Oxidation Reduction Potential (ORP)
- Equipment Supply
•    Proposer shall provide all online instruments and channel terminals/controllers as specified.
•    Equipment must be suitable for use in drinking water environments and resistant to harsh chemicals and environmental conditions.
- Installation services
•    Proposer is responsible for complete installation, including plumbing, electrical connections, mounting hardware, and system integration.
•    Installations may occur in indoor or outdoor environments, including the jones bridge elevated tank and the county pump station.
- Training and Documentation
•    Proposer shall provide comprehensive training for Department staff, covering instrument operation, maintenance, and troubleshooting.
•    Operational manuals, installation guides, and maintenance protocols must be supplied.
- Maintenance and Support
•    Post-installation, the Proposer must provide continued support to protect the County’s investment and address any issues. Minimum support services include:
•    Software Maintenance: Updates including bug fixes, enhancements, and new features.
•    Support Contact Information: Include roles, responsibilities, problem escalation paths, scheduled downtimes, and contact details (names, emails, and phone numbers).
•    Telephone and/or Remote Support: Troubleshooting and user support via phone or remote access tools.
•    Onsite Support: Reconfiguration, retraining, or specialized assistance provided in person.
•    Warranty: A one-year warranty period following final acceptance. Free maintenance and support must be provided during this time.
•    If a SaaS model is used, all of the above services must be included.

- Contract Period/Term: 1 year
- Pre-Proposal Conference Date: August 19, 2025
- Questions/Inquires Deadline: August 26, 2025