PeopleSoft Managed Services

The Vendor is required to provide to perform managed services for ongoing production support for the PeopleSoft application including annual maintenance and patching.
- Overall operational support of all PeopleSoft applications including annual maintenance and patching
•    Application Monitoring and Recovery for Outages
•    Critical Patch Updates
•    People Tools Patching
•    Monitoring of pending issues, availability and performance
•    Preventative maintenance 
•    Diagnosis/tuning of performance issues/hung processes
•    Diagnosis/resolution of system related errors
•    Tuxedo Maintenance/Updates
•    Application Migrations between environments
- PeopleSoft Environment Refresh
•    Environment refreshes to Non-Production
•    Maintenance of Scripting
- Regulatory and ad hoc PeopleSoft Application break/fixes/enhancements includes:
•    Applying 1099 updates
•    Annual people tools and PUM updates 
•    Adhoc PUM updates as necessary
- Development Support Services
•    Delivery of individualized solutions including code modifications and report writing
•    Documentation/knowledge transfer to client when/if appropriate
- Functional Support Services: 
•    Intake customer requests, triage, prioritization 
•    Delivery of individualized solutions 
•    Documentation of issues and resolutions 
•    Knowledge transfer to client
•    Ad-hoc and minor project work as-requested.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 20, 2025