Phone System

The vendor is required to provide phone systems across numerous healthcare facilities to voice over internet protocol (VoIP) communication solutions.
- The current systems in use are outdated and lack the flexibility, scalability, and advanced features provided by today’s VoIP technologies.
- Upgrading to cisco VoIP phone systems will significantly enhance communication capabilities and better support the operational needs of healthcare environments.
- Include bringing operational expertise, technical proficiency, and in-depth knowledge of cisco VoIP solutions, as well as providing detailed support documentation and user training.
1. Station reviews and site assessments:
•    Working with individual site requirements for phone and line function.
o For example: phone location, type and requirements, features and functionality, and lines
•    Brief discussion and overview with site leader(s) and designate(s).
o The number of site leader(s) and designate(s) will be dependent on the size of the site and its staffing compliment.
•    Integration needs for paging and nurse call systems.
•    Fax lines to remain on plain old telephone service (pots) lines.
o This requirement is dependent on size of the site, proponent will be required to assess then determine with agency the migration plan, if applicable.
•    Review the dependency on pots lines for the entire facility. example: elevators, fire panels, and security endpoints.
•    Coordinate reviews and assessments with agency stakeholders.
2. Deployment:
•    Full voice call manager and unity voicemail configurations per agency standard:
o    Potential auto attendant configuration.
o    Full phone configuration and installation.
•    Voice router configuration.
•    Voice analog gateway configuration.
•    911-line installation and configuration.
•    Running cabling for phone lines.
•    Staging and testing of the phones, paging, call flow, 911, survivable remote site telephony (SRST), voicemail, and any other required features and integrations prior to the cutover.
o    Must provide an outcome report.
•    Pre-go-live deployment set up report, checklist and review.
•    Router and voice gateway on site deployment prior to go-live.
•    Onsite support during the day of go-live and cutover of the physical phone deployment.
o    Including testing after go-live.
•    Creation of documentation related to the site upgrade outlining items such as phone location with mac and room number, direct inward dialing block, 911 usage, SRST outline, support contact information, etc.
•    Post-migration support and troubleshooting for a 2-week period. 
•    Including all items related to transition support of system to agency technical analysts.
•    Sign-off from the stakeholders.
•    follow up and review with agency after go-live.
•    Post go-live support follows up with site and agency.
3. Decommissioning:
•    Remediation of old phones and phone systems. 
•    This includes providing a list of assets, count, removal and recycling of equipment.

- Contract Period/Term: 8 years
- Questions/Inquires Deadline: August 21, 2025