Digital Adoption Platform and Creation Software

The vendor is required to provide digital adoption platform (DAP) and standard operating procedure (SOP) creation tool.
- Requirements
•    Provide access to software, available 24/7 via user name and password or single sign-on (SSO).
•    Deliver a hosted, browser-based solution requiring no city infrastructure.
•    Support content export and publication, not only limited to but as a minimum, in the following formats:
o    Portable document format (pdf), video, shareable content object reference model (SCORM), PowerPoint, interactive "try-me" modules.
•    Provide support for english and Spanish SOP outputs.
•    Support the city with:
o    Administrative training materials (e.g., guides, video tutorials, or live walkthroughs). 
o    Notice of scheduled maintenance, outages, or feature changes within four (4) hours of occurrence. 
o    Availability of a support contact (name, phone, email) during business hours (8am–4pm Ct). 
o    Communicate within 30 days of city created documentation being removed or expired 
o    Communicate feature releases to city contract manager via email within 30 days of release
•    Provide an architecture diagram showing software as a service (SaaS) setup and integration points. 
•    Comply with city data residency, privacy, and security requirements. 
•    Provide disaster recovery and business continuity documentation. 
•    Meet web content accessibility guidelines accessibility standards. 
•    Conduct a product demonstration and user acceptance testing (UAT) prior to go live. 

- Contract Period/Term: 1 year
- Pre-Offer Conference Date: August 14, 2025