Enterprise Asset Management Software and Implementation Services

The Vendor is required to provide for the implementation of a new enterprise asset management (EAM) solution, from a single vendor to manage asset management functionality including maintenance operations, system infrastructure, training and certifications, capital and non-capital projects.
- Provide a comprehensive proposal for software and services, including solution design, software implementation services, software subscription, maintenance and support.
- Maintenance Operations
•    Perform routine maintenance: track all asset routine maintenance (e.g., bus garages, light rail system, airports, police and airport fire stations, and infrastructure maintenance, etc.) - including status, owner(s), and necessary tools / supplies for completion; the capability also manages seasonal maintenance activities. 
•    Manage compliance inspections: oversee inspections of metro bus and rail stations, airports, fire and police stations, and all support systems and buildings and their safety features to identify maintenance needs, ensure compliance with regulatory and safety standards, and other issues.
•    Manage asset condition & status: track and monitor the long-term condition and status of assets to estimate capital needs for replacement and large-scale repairs.
•    This involves associating relevant work orders, capturing real-time asset data, and analyzing aggregated information to make informed decisions about maintenance, replacement, and asset lifecycle management.
•    Manage work orders & access permits: ensure employee workspaces are well maintained by addressing defects, performing necessary safety inspections, repairs, and managing access permits.
•    Manage workspace & safety inspections: track and manage all asset repairs, including regularly scheduled maintenance, repairs resulting from defects, and necessary safety inspections. This includes monitoring the status, owner(s), and ensuring the availability of necessary tools and supplies for completion.
•    Manage enforcement & public safety: ensure necessary permits are held to manage the maintenance / work order process for all assets.
•    Manage real estate: oversee the acquisition, leasing, maintenance, and disposal of real estate properties to support operational needs. Ensure compliance with regulatory requirements, optimize space utilization, manage property records, and coordinate with relevant stakeholders to address facility needs.
•    Manage fleet: oversee maintenance, parts, and personnel for fleet and requisite equipment.
•    Manage equipment: oversee maintenance, parts, and personnel for all equipment such as maintenance schedules, tracking parts inventory and coordinating personnel to ensure upkeep of equipment.
- System Infrastructure Maintenance
•    Manage transportation system asset records: capture location and other attribute information for all client infrastructure assets (e.g., stations, aviation terminals, jetways, track, power catenary, runway, tunnels, buses, rail vehicles, signals, etc.)
•    Inspect & maintain right of way: visually inspect runway pavement, track, grade crossings, catenary perform maintenance repairs (e.g., patching, crack sealing, grinding, welding and component replacement) and document work completed
•    Inspect & maintain structures: visually inspect all facilities under agency umbrella and other support structures and perform short-term repairs and document work completed
•    Manage analytics & reporting: provide relevant agency operations development and activities data via reports for review, analysis, and / or to respond to a request, key performance indicators, business metrics, and performance improvement.
•    Oversee sustainability & energy/power management: establish sustainable practices and initiatives across the department, emphasizing energy management, including traction power/energy for rail vehicles. Ensure compliance with sustainability regulations, monitor energy savings, and oversee maintenance of high voltage substations supporting the rail system's energy infrastructure
•    Oversee environment health & safety: maintain safety protocols and environmental standards for capital and non-capital projects. Ensure compliance through regular inspections and risk assessments, promoting a safe working environment. 
•    Inspect & maintain stations, bus shelters & aviation facilities: conduct regular inspections and maintenance activities for stations, bus shelters, and aviation facilities to ensure optimal functionality, visibility, and safety.
- System requirements:
•    The system shall allow the exporting of data across various formats. 
•    The system shall allow the sharing of reports across users.
•    The system shall have the ability to assign a priority to structure work orders and defects. 
•    The system shall have the ability to capture a service failure of a bus, passenger van or rail vehicle and compile the measure of mean distance between failures for individual buses, vans and rail vehicles and for types of vehicles, maintenance location, model and service route for variable time periods. 
•    The system shall interface with the ERP system asset registry so that status costs and other essential data is synchronized and visible between both systems. 
•    The system shall provide a flexible/extensible asset data repository to support managing/tracking all types of assets and various levels of asset hierarchy across each of agency user groups.
•    Agency assets include but are not limited to the following:
o    Infrastructure
o    Machinery
o    Fleet
o    Facilities
o    Spare components 
o    Stations
o    Vehicles
o    Shelters"
•    The system shall have the capability to provide a summarized asset registry for all agency assets designated as a capital assets. 
•    The system shall allow delineation of assets between bus, rail, and aviation. 
•    The system shall allow assets to be viewed by user groups based on organization (bus/rail/aviation)
•    The system shall have the capability to change asset information including but not limited to the following:
o    Purchase cost
o    Funding source
o    Useful life
o    Current condition assessment rating
o    Current status (operational or non-operational)
o    Business unit owner
o    System criticality level
o    Unique identifier (potentially - location can change)
o    Asset status and disposition (sub-status),
o    Associated cost
o    Asset owner
o    Asset operator
o    Operating depot/yard/location
o    Maintenance location
o    Asset criticality"
•    The system shall provide the ability to configure and assign asset classes.
•    The system shall provide the ability to configure and assign asset types.
•    The system shall provide the ability to assign a status to each asset. 
•    The system shall support intuitive navigation to the asset through use of an asset class.
•    The system shall provide the ability to record the physical and logical relationships between assets comprising a system/subsystem.
•    The system shall provide hierarchical views of parent-child asset relationship.
•    The system must allow assets to be definable by asset class and type.
•    The system must allow hierarchies to include components with defined component types that are acceptable to be installed. 
•    The system shall provide the ability to define the logical system/component structure comprising the asset.
•    The system shall capture the identification and relationship between assets in one system / subsystem and assets in another.
•    The system shall allow assets within a location in the hierarchy to be replaced with a new asset while retiring the old asset and retaining maintenance history for previous assets in the location.
•    The system shall provide the ability to make changes/additions to hierarchy if facility / system design changes or if hierarchy standards are revised without losing asset data, and with minimal effort.

- Contract Period/Term: 10 years
- Pre-submittal Bidders Conference Date: September 16, 2025
- Questions/Inquires Deadline: September 19, 2025