Medical Record Documentation System

The vendor is required to provide medical record documentation system must utilize cutting edge speech recognition, ambient listening, and artificial intelligence (AI) technologies, while integrating seamlessly with our existing epic electronic health record (EHR) environment.
- System requirements
•    Speech recognition accuracy ≥95% in medical terminology in a live environment, validated with multi-specialty samples.
•    Support for multiple languages and dialects relevant to the county community.
•    Adaptive learning tailored to individual clinician profiles.
•    Possible voice-activated commands for navigation, dictation control, and error correction.
•    Customizable templates for notes, letters, and reports, addressing the specific requirements of various specialties.
•    Real-time and batch transcription support.
•    Intuitive, user-friendly interface requiring minimal training.
•    Mobile dictation with real-time synchronization with the medical records system.
•    Confidence scoring, auto-flagging of potential errors.
•    Cloud-based infrastructure.
•    Automated icd-10 and CPT coding suggestions with ≥90% accuracy (preferred).
•    Ability to initiate and complete order entry directly from dictated content (preferred).
- Epic integration
•    Proven bi-directional integration with epic, including smart tools, smart phrases, and note writer.
•    Direct entry into epic hyperspace, haiku, and canto.
•    Use of epic interconnect API, hl7, and FHIR standards.
•    Support for epic user authentication (SSO, context control).
•    Current participation in epic app orchard or connection hub required.
•    At least one current epic production deployment with reference contact.
- Security and compliance
•    HIPAA-compliant architecture.
•    End-to-end encryption (TLS, aes-256).
•    Soc 2 type ii certification (current)
•    Annual penetration testing with summary results
•    HIPAA risk assessment documentation
•    Detailed audit trails and access logging.
- Reporting and analytics
•    The software should feature analytical tools to assess productivity levels and document quality, enabling performance monitoring and improvement initiatives’
•    Dashboards for transcription volumes, accuracy, and clinician adoption.
•    Integration with epic’s radar, clarity, or slicer dicer tools.
- Support and maintenance
•    24/7 vendor support.
•    Guaranteed critical issue response time of less than two hours and resolution time less than 8 hours.
•    Epic upgrade compatibility.
•    Comprehensive training programs and detailed documentation for all end-users and IT staff.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: September 26, 2025