Cloud Based WebEx Phone System

The Vendor is required to provide for migrating our cisco on-premises phone system to a cloud-based WebEx phone system.
- Schools’ main phone system currently has a call manager and unity.
- VOIP Cloud calling solution to include the following:
•    Supports cisco WebEx calling CCP compatible PSTN sip trunk/gateways referenced in wcps-2526-02. All sip trunks will be managed by the provider and terminated in the cloud at the hosted site.
•    The solution will support 2,500 phones and extensions with the ability to expand as needed.
•    Single web-based management platform to manage user licensing functionality for calling, meetings, messaging, contact center, and video endpoints.
•    Establish LDAP/SSO integration capabilities, including user provisioning and end-user authentication.
•    Simple phone registration by predefined code.
•    Secure voice SRTP and tls signaling.
•    Support for video endpoints.
•    Video endpoints on the same dial plan as phones
•    Capability to extend calls to cell phones.
•    Must support connection to an existing paging system.
•    Softphones (iOS, android, and windows)
•    Full setup and configuration of hosted solutions and trunks (referenced in wcps-2526-02).
•    Import existing extensions, hunt groups, and other call configurations as needed.
•    E911 compliance for on premise and off-premise desk phones and softphones.
•    Voicemail via email
•    Integrated soft client with the ability to have WebEx meetings, teams, voice, video, and meetings from a single application. Must be available for windows, mac, iOS, and android.
•    Call forward on busy/no answer
•    Music on hold
•    HD audio and video calling
•    Central phonebook
•    Call parking/pickup call transfer
•    Message waiting indicator
•    Automatic pickup on busy
•    Security and encryption
•    Call pickup
•    Support for video calling between phones, 3rd party video devices, and room systems.
•    3rd party sip device
•    System to include call recording capabilities.
•    Solution must provide the ability to deliver and place calls from the native mobile phone dialer rather than through a calling app and utilize the ESIM in mobile devices.
- Management Features
•    Web-based management console
•    Intuitive, user-friendly web-based management console that allows for distributed administration.
•    Integration with Microsoft ad/azure
•    Management and troubleshooting are provided from a single interface and integrated with ms ad/azure for authentication and user creation.
•    Call logging
•    Call reporting
•    Various usage graphs and measures
•    Automated provisioning of devices
•    Real time web-based system status
•    Easy backup and restore with backup support
•    Setup and configure locations
•    Provide a portal for end users for telephony settings, including call forwarding, anonymous call rejection, and voicemail pin resets.
•    Multi-factor authentication capabilities
- Softphone and Softphone Apps
•    Android
•    IOS
•    Windows phone client CTI support
- Training in Software and Hardware
•    Training for IT department
•    Online training support for end users
- Unified Collaboration Software Services
•    Provide audio, web, and video conferencing in a single solution.
•    One-click conferencing
•    Meeting recording
•    Unlimited cloud storage for meetings, audio, and video
•    Unlimited dial-in audio bridge capabilities
•    Messaging platform that fully integrates with Microsoft productivity suite
•    Messaging/meeting client also acts as a softphone.
•    Support for video calling between phones, 3rd party video devices, and room systems.

- Contract Period/Term: 5 years