Compliance Software Solution

The vendor is required to provide compliance software solution to support compliance with our national pollutant discharge elimination system (NPDES) ms4 permit, which mandates the tracking and enforcement of annual inspections for stormwater control measures (SCMs).
- The required system must be capable of managing SCM records, supporting inspection workflows, and generating permit-compliant reports.
- The product should utilize:
•    Geospatial tracking and visualization of SCMs
•    Storage and management of property owner and responsible party contact information 
•    Integration and processing of third-party inspection reports 
•    Enforcement tracking including violations and corrective actions 
•    Reporting tools to meet permit and internal documentation requirements.
- Customer service
•    Accessible, courteous, responsive and seamless customer service is of highest priority for the city. 
•    Accessible service means that citizens have easy access to the organization. 
•    Seamless customer service means that a customer gets good service no matter who is responsible. 
•    Responsible customer service means that our employees know what they are doing: that information they give is accurate; that they have a good understanding of how to get problems and decisions made; that they are trained and evaluated for the jobs they are doing. 
•    Customer service goals must be measurable and regularly evaluated. 
•    Continuous improvements in customer service must be made in order to make city services accessible, responsive and as seamless as possible.

- Contract Period/Term: 1 year
- Non-Mandatory Virtual Pre-Proposal Conference Date: October 3, 2025
- Questions/Inquires Deadline: October 9, 2025