Electronic Medical Records System

The vendor is required to provide electronic medical records (EMR) system will support security, digital medical record-keeping for agency and their families deployed across 178 missions in 110 countries.
- The system must support key medical workflows, including:
•    Travel health consultations, ensuring agency and their dependents receive appropriate medical guidance before deployment. 
•    Medical evaluations, assessing personnel fitness for overseas assignments. 
•    Case management for ongoing medical conditions, including treatment plans, referrals, and secure documentation.
- Requirement:
•    To configure, implement, and provide ongoing support for a modern electronic medical records (EMR) system tailored to the needs of global affairs. 
•    This system will be secure and cloud-based platform, delivered through a subscription model and hosted entirely within data centers. 
•    It will be accessible via a secure web portal, ensuring availability to authorized users across the organization.
•    The EMR system will be used by authorized medical professionals and administrative personnel to securely manage patient records and streamline medical workflows. 
•    It will be built to comply with all relevant privacy and security regulations, ensuring that sensitive health information is protected at all times.
•    To support accountability and data integrity, the system will include audit trails to monitor access and changes to records, as well as comprehensive audit logging to track user actions. 
•    Role-based access control (RBAC) will be implemented to ensure that users can only access information appropriate to their roles, further safeguarding patient data.
•    The system will be its ability to interoperate seamlessly with external EMR systems and healthcare partners, enabling efficient data exchange and continuity of care.
•    The EMR system will be implemented in alignment with the agency digital standards and will adhere to the policy on service and digital.
- Tasks
•    System maintenance and compliance: provide ongoing maintenance and updates to ensure the EMR system remains secure, functional, and compliant with applicable standards. 
•    Maintain and deliver up-to-date compliance documentation as required. 
•    Integration and testing support: assist agency with integration testing to ensure the EMR system functions correctly within the existing technical environment. 
•    Privacy impact assessment (pia) support: support agency in meeting its privacy impact assessment obligations. 
•    Deployment and operational support: deliver and configure the EMR system in accordance with agency operational environment. 
•    Provide training or onboarding technical support for authorized personnel, as needed.

- Contract Period/Term: 2 years