Airport ID Management System

The Vendor is required to provide for airport ID management system.
- The installation and maintenance of a comprehensive and automated identity management system (“IDMS”).
- An IDMS that will aid in achieving a paperless process, reduce manual, time consuming, error prone, and duplicate data entry in multiple standalone systems and excel sheets, and comply with the transportation security administration (“TSA”) regulations and security directives.
- There are approximately 3,500 active badged individuals and approximately 110 Authorized Signatories, including employees of the Airport and employees and agents of the airlines, tenants, contractors, vendors, concessionaires, and local, state, and federal government agencies that operate at the Airport.
- These transactions include processing new and renewal applicants, fingerprinting, and issuing replacement badges.
- The staff at the Airport’s badging office must then verify the application and enter into multiple systems that provide various, specific functions for background checks, training, billing, and access control.
- Testing and Training (Pre-production)
•    This environment will host a working, “out-of-the-box” IDMS with a sample database from the current Airport software.
•    Airport’s security contractor will provide a database where source data repositories will be made available. 
•    The Contractor will use this setup for data analysis, reconciliation reports generation, and data migration activities. 
•    The Contractor will run as many iterations as possible of data analysis, reconciliation, and data migration to provide the City with confidence in the migrated data.
•    This environment will also be used for system acceptance testing, system performance evaluation, and training.
•    This environment will be a complete replica of the production environment described below.
•    All hot fixes, patches, and upgrades will be applied to this environment to keep it in sync with the production environment.
- Production
•    This environment will be the production setup.
- The airport currently uses Acuity as the online scheduler for both new and renewal badge appointments.
- The applicant portal shall be mobile friendly such that the web portal aligns to various mobile screen sizes without limiting functionality.
- The IDMS shall have capability for a website link or APP where the applicant can enter name, DOB, SSN and I9 document, with image upload capability for identity verification.
- The IDMS shall have capability to clearly identify the type to application such as new badge application, renewal badge application, badge change (for adding or removing privilege - escort, driving privilege), replacement badge application (name change or lost, stolen or mutilated).
- Audit should allow selection of records for Audit based on company, specific individuals, and badge type.
- IDMS shall provide and describe mechanisms to incorporate multifactor authentication for the Authorizing Signatory Portal. The IDMS shall have the capability to implement OTP / authentication codes via text or email.
- This user account will be used for submission of employee badge applications and all other business activities performed using the web interface.
- Provide the ability to send via email to a new badge applicant (mandatory field for all applicants), an expiring link to enter applicant regulatory information and acknowledgements application information and attest to a disqualifying felony statement.
- Print a receipt and send notification to the badge holder and / or Authorized Signatory as proof the badge was issued or surrendered.
- Allow creation of new badges as replacements for unaccounted (e.g. lost, stolen) badges by copying previous badge details, badge expiration date and establishing a new badge number.
- Track the number of violations in each identity profile.
- Manage a central record of employee’s violations at the Airport.
- Record and track airport policy infractions in each identity profile (e.g. safety and security violations, no insurance).
- Track fulfillment of any necessary corrective actions (e.g. penalties, suspension, training).
- The IDMS shall allow tracking of the Company statuses. At a minimum the following should be available Active, Inactive, Suspended, Terminated, and others as per the Airport business requirements.

- Contract Period/Term: 1 year
- Pre-Proposal Conference Date: October 2, 2025
- Questions/Inquires Deadline: October 9, 2025