Eligibility and Case Management System

The vendor is required to provide eligibility and case management system solutions that can provide a technology platform for determining eligibility and managing cases across multiple human services programs.
- Solutions that are focused on achieving the following outcomes:
•    Improved resident access and experience: a seamless, single point of entry for all social services, reducing barriers, improving satisfaction, and empowering residents on their journey toward independence. 
•    Multimodal communication tools, including text messaging and secure chat. 
•    Enhanced operational efficiency: streamlined workflows, reduced manual effort, and improved data accuracy for department staff, leading to increased productivity and reduced administrative burden. 
•    Better data-driven decisions: access to timely and accurate data for policy decisions, program effectiveness and accuracy, and resource allocation, enabling proactive management and forecasting.
•    Maximized federal reimbursement: accurate time tracking and reporting to optimize federal funding opportunities. 
•    Future-proof technology: a flexible and adaptable platform that can evolve with changing program needs and technological advancements. 
•    Use of artificial intelligence to improve staff and resident efficiency, detect fraud, waste, and abuse, and identify trends. 
•    Cost-effective ownership: solutions that are inexpensive to modify and maintain over their lifecycle, with a focus on configuration over customization. 
•    Specific snap reporting: capability for robust tracking and reporting on snap error rates, including identification of common error causes and trends to support federal compliance and reduction efforts. 
•    Proactive fraud, waste, and abuse prevention: robust tools and analytics to proactively detect, mitigate, and prevent fraud, waste, and abuse, improving program integrity and ensuring optimal use of resources.
- The desired solution may manage eligibility determination, and, where applicable, case management and fraud, waste and abuse for the following programs and others as determined by the department. 
- The solution may be unified or component-based.

- Questions/Inquires Deadline: October 6, 2025